Complaints Team Manager Position
4 weeks ago
At Sanderson Recruitment, we're seeking a skilled Complaints Team Manager to lead our team in delivering exceptional complaint resolutions.
Key Responsibilities:
- Manage and motivate a team of complaint handlers to achieve productivity and quality targets.
- Conduct performance reviews, identify training needs, and support team development.
- Ensure efficient complaint resolution that meets customer and business objectives.
- Identify operational challenges, propose solutions, and maintain compliance with SLA and FCA requirements.
About the Role:
As a Complaints Team Manager, you will be responsible for leading a team of complaint handlers in delivering high-quality complaint resolutions. You will oversee the team's performance, provide guidance and support, and ensure that all complaints are handled efficiently and effectively.
Requirements:
- Proven leadership and people management experience, with a strong track record of coaching and developing teams.
- Excellent decision-making, problem-solving, and communication skills.
- Solid organizational and time management skills in a target-driven environment.
- Minimum 3 years of experience in a similar role, with strong Microsoft Word and Excel skills.
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