Customer Service Lead

5 days ago


Basingstoke, Hampshire, United Kingdom Vistry Group Full time
Customer Service Supervisor Role

We have an exciting opportunity for a Customer Service Supervisor to join our team at Vistry Group within the Services Division. The role will be based in various locations including Basingstoke, Reading, Surrey, or Kent.

Job Overview

The primary objective of this position is to improve the way the division/region handles incoming customer enquiries and deliver greater customer satisfaction by responding promptly and effectively.

This entails providing exceptional service, resolving issues efficiently, and ensuring customer complaints are addressed promptly. Your expertise will significantly impact customer retention, loyalty, and overall satisfaction with our services.

Salary Information

The estimated annual salary for this position is £35,000 - £45,000, commensurate with experience.

Key Responsibilities
  • Oversee and manage a team of customer service representatives.
  • Develop and implement effective customer service strategies to enhance customer experience and satisfaction.
  • Analyse and address customer feedback to ensure continuous improvement.
  • Maintain accurate records of customer interactions and provide regular reports to management.
Requirements

To succeed in this role, you must possess excellent communication and leadership skills, with a strong ability to motivate and train a team. You should also be proficient in conflict resolution, problem-solving, and time management. A bachelor's degree in a relevant field (e.g., business, marketing) is preferred but not required.

Benefits

Vistry Group offers a competitive benefits package, including comprehensive health insurance, generous paid time off, and opportunities for professional growth and development.



  • Basingstoke, Hampshire, United Kingdom Vistry Group Full time

    Job OverviewWe are seeking a highly skilled Customer Service Team Lead to join our Vistry Group team. The successful candidate will be responsible for improving the way we handle customer enquiries and delivering greater customer satisfaction by responding promptly and efficiently.


  • Basingstoke, Hampshire, United Kingdom Select Service Partner UK Ltd Full time

    We are seeking a motivated and enthusiastic Team Member to join our dynamic team at Select Service Partner UK Ltd. As a Team Member, you will be the face of our company, providing exceptional customer service and ensuring a clean, safe, and welcoming environment for our customers.Key Responsibilities:Engage with customers and provide an outstanding customer...


  • Basingstoke, Hampshire, United Kingdom White Knight Recruitment Ltd Full time

    Customer Service Coordinator – Housing£30,000 + bonusWhite Knight Recruitment Ltd is seeking a Customer Service Coordinator to join a well-established property company near Basingstoke.The role requires great customer service skills, good organisation and the ability to problem solve. Experience of working in the housing, development, maintenance or...


  • Basingstoke, Hampshire, United Kingdom Vistry Group Full time

    Job DescriptionWe are seeking a Customer Service Supervisor to improve customer satisfaction by responding to enquiries in a timely manner within Vistry Services Division.Main Responsibilities:Deliver exceptional customer service to enhance customer satisfaction.Manage customer enquiries to resolve issues efficiently.Collaborate with the team to improve...


  • Basingstoke, Hampshire, United Kingdom Vistry Group Full time

    Exciting Opportunity for Contact Centre OperativesWe are seeking highly motivated and customer-focused individuals to join our team as Contact Centre Operatives within the Vistry Services Division. As a key member of our team, you will play a vital role in improving the way we handle customer enquiries and delivering exceptional customer satisfaction.Key...


  • Basingstoke, Hampshire, United Kingdom Vistry Group Full time

    We are seeking a highly skilled and experienced Customer Service Manager to join our team at Vistry Group. In this role, you will play a critical part in enhancing the customer experience by providing exceptional service and support.About the RoleThis is a fantastic opportunity for a motivated and results-driven individual to lead our contact centre team and...


  • Basingstoke, Hampshire, United Kingdom Diligenta Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through inbound calls, ensuring that our customers receive the highest level of service and support.Key ResponsibilitiesProvide timely and...


  • Basingstoke, Hampshire, United Kingdom Page Personnel Sales Full time

    About Our ClientPage Personnel Sales is proud to partner with a leading utility company that prioritizes customer satisfaction and sustainability.Job DescriptionHandle customer inquiries via phone, email, and chat, providing timely and effective solutions to billing, account, and service-related issues.Deal with high volumes of calls and complaints,...


  • Basingstoke, Hampshire, United Kingdom Harwoods Ltd Full time

    Job SummaryThe Customer Service Representative will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.Key ResponsibilitiesManage outbound and inbound calls, responding to customer inquiries and resolving any issues.Provide information on our...


  • Basingstoke, Hampshire, United Kingdom Medstrom Ltd Full time

    **About the Role**Medstrom Ltd is seeking a skilled and motivated Service Technician to join our team. As a Service Technician, you will play a crucial role in providing high-quality products and services to our customers in Basingstoke, Hampshire.**Key Responsibilities**Provide exceptional customer service and ensure customer satisfactionMaintain and repair...


  • Basingstoke, Hampshire, United Kingdom Entain Group Full time

    Sports betting, gaming and interactive entertainment is changing, and Entain Group is leading that change.Job OverviewWe are seeking a Retail Customer Service Manager to join our team, delivering top customer service and driving standards on a daily basis.Help demonstrate our products & betting terminals to customers.Handle customer complaints or concerns...


  • Basingstoke, Hampshire, United Kingdom Office Angels Full time

    A leading manufacturer is seeking a Customer Service Representative to work in a busy team in Basingstoke.Key responsibilities include:Managing designated accounts and dealing directly with manufacturing partners.Providing quotes, data entry, contract reviews, and handling non-disclosure agreements as necessary.Entering orders, processing orders, and sending...


  • Basingstoke, Hampshire, United Kingdom The Boots Company PLC Full time

    **About Us**The Boots Company PLC is a leading health and beauty retailer that offers a wide range of products and services. We are committed to delivering exceptional customer service and building strong relationships with our customers.As a Customer Service Representative - Optics, you will play a key role in assisting customers in finding the perfect...


  • Basingstoke, Hampshire, United Kingdom Broad Street Tavern website Full time

    Job Title: Team MemberLocation: Broad Street TavernJob Type: Part-time/Full-timeAbout Us:Broad Street Tavern is a leading hospitality company with a reputation for excellence. We pride ourselves on providing exceptional customer experiences and creating a welcoming atmosphere for all our guests.Job Summary:We are seeking a skilled and enthusiastic Team...


  • Basingstoke, Hampshire, United Kingdom Diligenta Full time

    About the RoleAs a Customer Service Representative at Diligenta, you will be responsible for delivering exceptional customer service to our clients. You will be the first point of contact for customers, handling inbound calls and providing support with their queries.Key Responsibilities•⁠ ⁠Provide excellent customer service, responding to customer...


  • Basingstoke, Hampshire, United Kingdom Sainsbury's Full time

    About the RoleThe Customer and Trading Manager is a key member of our store management team, responsible for delivering exceptional customer service and driving sales growth.Key Responsibilities* Manage the customer service team to ensure a high level of customer satisfaction* Develop and implement sales strategies to drive sales growth and improve customer...


  • Basingstoke, Hampshire, United Kingdom ITSS Recruitment Full time

    Job Summary:As a Customer Service Representative at ITSS Recruitment, you will be at the forefront of our mission to provide exceptional after-sales support. You will handle customer queries related to energy usage, billing, and tariffs, ensuring our customers feel confident and supported.Key Responsibilities:Deliver excellent after-sales support through...


  • Basingstoke, Hampshire, United Kingdom TaylorMade Full time

    TaylorMade Golf is a leading brand in the golf industry, renowned for innovation, exceptional athletes, pioneering technology, and service excellence. We are seeking a highly skilled Service and Sales Executive to join our team.The successful candidate will work closely with Area Sales Managers to achieve annual sales targets, provide exceptional customer...


  • Basingstoke, Hampshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Basingstoke, UK.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when necessary...


  • Basingstoke, Hampshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner at beBee Professionals in the UK.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate information regarding products and services.Process customer orders and manage account information.Keep records of...