Senior Collections Manager
2 weeks ago
The role involves managing the end-to-end collections process, collaborating with the Head of Customer Service to ensure top-notch customer service, and building strong relationships with external debt collection agencies and debt sale partners.
As a Collections Business Leader, you will be responsible for the following key areas:
- Management & oversight of Collections Strategies (letters/SMS/email/phone/live chat), External Debt Collection Agencies (DCA) and Debt Sale partners.
- Resource & capacity management to ensure collections SLAs are achieved.
- Dialler management, adapting to inbound/outbound contact rates.
- Oversight of collections KPI's and dashboards, ensuring performance is within appetite.
- Drive new initiatives to improve arrears management processes including customer vulnerability and forbearance.
- Managing a team to deliver good outcomes for customers in financial difficulty.
- QA and call monitoring of team.
- Preparing performance packs and updating senior stakeholders within the business.
- Debt sale contract management.
Skills and Experience:
- Experience of managing collections team in contact centre environment within Financial Services industry preferred.
- Strong knowledge of collections and arrears recoveries processes in relation to consumer credit.
- Experience of managing customers in financial difficulty, including vulnerability and forbearance management.
- Excellent leadership skills, working with multiple business stakeholders, influencing decisions, and driving projects forward.
- Experience of presenting performance updates and strategies to the Senior Leadership team.
- Understanding of complaints management, as well as the Financial Ombudsman Service (FOS).
- Contract and debt sale tender process management.
- Managing multiple customer touchpoints (e.g. letter, email, live chat).
- External Client Relationship Management.
- Experience in incident management, and forming customer remediation strategies (where applicable).
- Planning and prioritisation, working to strict deadlines but being fluid to changing environment.
-
Senior Collections Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom Tulip Recruitment Full timeCollections and Recoveries SpecialistAt Tulip Recruitment, we are seeking an experienced Collections and Recoveries Specialist to join our client's Capital Retail Finance business. The successful candidate will be responsible for managing the end-to-end collections process, ensuring strong recoveries metrics are achieved. This role requires someone...
-
Collections Manager
4 weeks ago
Basingstoke, Hampshire, United Kingdom Tulip Recruitment Full timeJob Title: Collections ManagerOur client, a leading player in the financial services industry, is seeking an experienced Collections Manager to join their team. As a key member of the Capital Retail Finance business, you will be responsible for managing the end-to-end collections process, ensuring that the company delivers exceptional service to its...
-
Collections Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom Tulip Recruitment Full timeOur client is seeking an experienced Collections Manager to join their Capital Retail Finance business. The successful candidate will be responsible for managing the end-to-end collections process, working closely with the Head of Customer Service to deliver exceptional customer service. The role will involve managing external debt collection agencies and...
-
Collections Manager
4 weeks ago
Basingstoke, Hampshire, United Kingdom Tulip Recruitment Full timeCollection Manager OpportunityTulip Recruitment is seeking an experienced Collection Manager to join our client's Capital Retail Finance business.The successful candidate will be responsible for overseeing the end-to-end collections process, working closely with the Head of Customer Service to deliver exceptional customer service. This will involve managing...
-
Collections Manager
4 weeks ago
Basingstoke, Hampshire, United Kingdom Tulip Recruitment Full timeCollection Manager OpportunityTulip Recruitment is seeking an experienced Collection Manager to join our client's Capital Retail Finance business.The successful candidate will be responsible for overseeing the end-to-end collections process, working closely with the Head of Customer Service to deliver exceptional customer service. This will involve managing...
-
Collection Manager
4 weeks ago
Basingstoke, Hampshire, United Kingdom https:jobs-redefined.cositemap Full timeCollection Manager OpportunityWe are seeking an experienced Collection Manager to join our team at Castle Trust Bank. As a Collection Manager, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.Key Responsibilities:Manage...
-
Collection Manager
4 weeks ago
Basingstoke, Hampshire, United Kingdom https:jobs-redefined.cositemap Full timeCollection Manager OpportunityWe are seeking an experienced Collection Manager to join our team at Castle Trust Bank. As a Collection Manager, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.Key Responsibilities:Manage...
-
Collections Manager
4 weeks ago
Basingstoke, Hampshire, United Kingdom https:jobs-redefined.cositemap Full timeKey ResponsibilitiesWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. The successful candidate will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.The role will involve managing our...
-
Collections Specialist
5 days ago
Basingstoke, Hampshire, United Kingdom Tulip Recruitment Full timeKey Responsibilities:• Management & oversight of Collections Strategies (letters/SMS/email/phone/live chat), External Debt Collection Agencies (DCA) and Debt Sale partners• Resource & capacity management to ensure collections SLAs are achieved• Dialler management, adapting to inbound/outbound contact rates• Oversight of collections KPI's and...
-
Collections Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking a highly skilled Collections Manager to join our Omni Capital Retail Finance business. As a Collections Manager, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
-
Collections Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a Collections Manager, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer outcomes...
-
Collections Manager
4 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Group Full timeOpportunity OverviewWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.Key Responsibilities:Manage...
-
Collections Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeRole OverviewWe are seeking a highly skilled Collections Manager to join our Omni Capital Retail Finance business. As a Collections Manager, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer outcomes...
-
Collections Manager
4 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Group Full timeOpportunity OverviewWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
-
Collections Manager
4 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Group Full timeOpportunity OverviewWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
-
Collections Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.The successful candidate will have...
-
Collections Manager
1 month ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
-
Collections Manager
1 month ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
-
Senior Collections Specialist
7 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeCollections Manager OpportunityWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business.The successful candidate will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure best-in-class service to our customers.This role includes managing external...
-
Collection and Asset Manager
3 days ago
Basingstoke, Hampshire, United Kingdom Page Personnel Sales Full timeAbout Our ClientWe are a leading financial services entity with a strong presence across multiple locations.Our commitment to delivering top-tier financial solutions has earned us a reputation as an industry leader.Job OverviewThis is an exciting opportunity to join our Collections department as a Collection and Asset Manager.Oversee the daily operations of...
