Collection Manager

2 weeks ago


Basingstoke, Hampshire, United Kingdom https:jobs-redefined.cositemap Full time
Collection Manager Opportunity

We are seeking an experienced Collection Manager to join our team at Castle Trust Bank. As a Collection Manager, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.

Key Responsibilities:
  • Manage external debt collection agency and debt sale partners
  • Lead a team of collections agents to achieve strong recovery metrics
  • Develop and implement effective collections strategies
  • Collaborate with cross-functional teams to drive business growth
Requirements:
  • Proven experience in managing a collections team in a regulated environment
  • Demonstrable experience of managing debt purchaser and debt collection agency relationships
  • Strong working knowledge of collections and arrears recoveries processes
  • Excellent leadership and communication skills
What We Offer:
  • Competitive salary (guide salary to £50,000, dependent on skills and experience)
  • Annual performance-related bonus
  • Generous contributory pension scheme
  • Life assurance and 25 days annual leave

We are an equal opportunity employer committed to creating an inclusive environment for all our colleagues to thrive. We are proud to support people with disabilities and are committed to being a Disability Confident employer.


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