Collections Manager

3 weeks ago


Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time
About the Role

We are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.

The successful candidate will have proven experience of managing a collections team in a regulated, contact centre environment, with a strong working knowledge of collections and arrears recoveries processes in relation to consumer credit. You will also have excellent leadership skills, with the ability to manage external client relationships and drive projects forward.

Key Responsibilities:

  • Manage our external debt collection agency and debt sale partners
  • Lead a team of collections agents to achieve strong recoveries metrics
  • Work closely with the Head of Customer Service to ensure customer outcomes and business needs are met

What We Offer:

  • Competitive salary (guide salary to £50,000, dependent on skills and experience)
  • Annual performance-related bonus based on individual and company performance
  • Generous contributory pension scheme through Hargreaves Lansdown
  • Life assurance and 25 days annual leave (plus bank holidays on top)

About Us:

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law.


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