Collections Manager
4 weeks ago
We are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer outcomes and business needs.
Key Responsibilities- Manage our external debt collection agency and debt sale partners to achieve strong recovery metrics.
- Lead a team of collections agents to ensure effective debt recovery and customer service.
- Develop and implement strategies to improve collections processes and customer outcomes.
- Collaborate with internal stakeholders to drive business growth and customer satisfaction.
- Manage external client relationships and communicate effectively with customers in financial difficulty.
- Proven experience managing a collections team in a regulated contact centre environment (ideally 10+ FTE).
- Demonstrable experience managing debt purchaser and debt collection agency relationships.
- Strong working knowledge of collections and arrears recoveries processes in relation to consumer credit.
- Excellent leadership and communication skills, with the ability to influence decisions and drive projects forward.
- Understanding of complaints management and contract and debt sale tender process management.
- Competitive salary (dependent on skills and experience).
- Annual performance-related bonus based on individual and company performance.
- Generous contributory pension scheme through Hargreaves Lansdown.
- Life assurance and 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply).
- Extra day paid annual leave for volunteering.
We are an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We are proud to support people with disabilities and are committed to being a Disability Confident employer.
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Collections Manager
4 weeks ago
Basingstoke, Hampshire, United Kingdom Tulip Recruitment Full timeJob Title: Collections ManagerOur client, a leading player in the financial services industry, is seeking an experienced Collections Manager to join their team. As a key member of the Capital Retail Finance business, you will be responsible for managing the end-to-end collections process, ensuring that the company delivers exceptional service to its...
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Collection Manager
4 weeks ago
Basingstoke, Hampshire, United Kingdom https:jobs-redefined.cositemap Full timeCollection Manager OpportunityWe are seeking an experienced Collection Manager to join our team at Castle Trust Bank. As a Collection Manager, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.Key Responsibilities:Manage...
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Collection Manager
4 weeks ago
Basingstoke, Hampshire, United Kingdom https:jobs-redefined.cositemap Full timeCollection Manager OpportunityWe are seeking an experienced Collection Manager to join our team at Castle Trust Bank. As a Collection Manager, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.Key Responsibilities:Manage...
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Collections Manager
4 weeks ago
Basingstoke, Hampshire, United Kingdom Tulip Recruitment Full timeCollection Manager OpportunityTulip Recruitment is seeking an experienced Collection Manager to join our client's Capital Retail Finance business.The successful candidate will be responsible for overseeing the end-to-end collections process, working closely with the Head of Customer Service to deliver exceptional customer service. This will involve managing...
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Collections Manager
4 weeks ago
Basingstoke, Hampshire, United Kingdom Tulip Recruitment Full timeCollection Manager OpportunityTulip Recruitment is seeking an experienced Collection Manager to join our client's Capital Retail Finance business.The successful candidate will be responsible for overseeing the end-to-end collections process, working closely with the Head of Customer Service to deliver exceptional customer service. This will involve managing...
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Collections Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom Tulip Recruitment Full timeOur client is seeking an experienced Collections Manager to join their Capital Retail Finance business. The successful candidate will be responsible for managing the end-to-end collections process, working closely with the Head of Customer Service to deliver exceptional customer service. The role will involve managing external debt collection agencies and...
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Collections Manager
4 weeks ago
Basingstoke, Hampshire, United Kingdom https:jobs-redefined.cositemap Full timeKey ResponsibilitiesWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. The successful candidate will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.The role will involve managing our...
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Collections Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking a highly skilled Collections Manager to join our Omni Capital Retail Finance business. As a Collections Manager, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
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Collections Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a Collections Manager, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer outcomes...
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Collections Manager
4 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Group Full timeOpportunity OverviewWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.Key Responsibilities:Manage...
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Collections Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeRole OverviewWe are seeking a highly skilled Collections Manager to join our Omni Capital Retail Finance business. As a Collections Manager, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer outcomes...
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Collections Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.The successful candidate will have...
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Collections Manager
1 month ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
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Collections Manager
1 month ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
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Senior Collections Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom Tulip Recruitment Full timeCollections and Recoveries SpecialistAt Tulip Recruitment, we are seeking an experienced Collections and Recoveries Specialist to join our client's Capital Retail Finance business. The successful candidate will be responsible for managing the end-to-end collections process, ensuring strong recoveries metrics are achieved. This role requires someone...
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Senior Collections Manager
2 weeks ago
Basingstoke, Hampshire, United Kingdom Tulip Recruitment Full timeOur client in the Capital Retail Finance business is seeking an experienced Collections Manager to lead their team and deliver exceptional results. The role involves managing the end-to-end collections process, collaborating with the Head of Customer Service to ensure top-notch customer service, and building strong relationships with external debt collection...
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Collection and Asset Manager
3 days ago
Basingstoke, Hampshire, United Kingdom Page Personnel Sales Full timeAbout Our ClientWe are a leading financial services entity with a strong presence across multiple locations.Our commitment to delivering top-tier financial solutions has earned us a reputation as an industry leader.Job OverviewThis is an exciting opportunity to join our Collections department as a Collection and Asset Manager.Oversee the daily operations of...
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Collections Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom Tulip Recruitment Full timeOur client, a leading Capital Retail Finance business, is seeking an experienced Collections Manager to oversee the end-to-end collections process. This role involves managing external debt collection agencies and debt sale partners, as well as building strong business relationships. The successful candidate will lead a team of collections agents to ensure...
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Collections Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom https:jobs-redefined.cositemap Full timeJob Title: Collections SpecialistWe are seeking an experienced Collections Specialist to join our team at Castle Trust Bank. As a Collections Specialist, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.The ideal candidate...
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Collections Specialist
1 month ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeCollection Manager OpportunityWe are seeking an experienced Collections Manager to join our team at Castle Trust Bank. As a Collections Manager, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
