Collections Specialist

1 day ago

Basingstoke, Hampshire, United Kingdom Tulip Recruitment Full time
  1. Key Responsibilities:

    • Management & oversight of Collections Strategies (letters/SMS/email/phone/live chat), External Debt Collection Agencies (DCA) and Debt Sale partners

    • Resource & capacity management to ensure collections SLAs are achieved

    • Dialler management, adapting to inbound/outbound contact rates

    • Oversight of collections KPI's and dashboards, ensuring performance is within appetite

    • Drive new initiatives to improve arrears management processes including customer vulnerability and forbearance.

    • Managing a team to deliver good outcomes for customers in financial difficulty

    • QA and call monitoring of team

    • Management & oversight of External Debt Collection Agencies (DCA) and Debt Sale partners

    • Preparing performance packs and updating senior stakeholders within the business

    • Debt sale contract management
  2. Requirements:

    • Experience of managing collections team in contact centre environment within Financial Services industry preferred

    • Experience of managing multiple DCA and debt purchaser relationships

    • Strong knowledge of collections and arrears recoveries processes in relation to consumer credit

    • Experience of managing customers in financial difficulty, including vulnerability and forbearance management

    • Excellent leadership skills, working with multiple business stakeholders, influencing decisions, and driving projects forward

    • Experience of presenting performance updates and strategies to the Senior Leadership team

    • Understanding of complaints management, as well as the Financial Ombudsman Service (FOS)

    • Contract and debt sale tender process management

    • Managing multiple customers touchpoints (e.g. letter, email, live chat)

    • External Client Relationship Management

    • Experience in incident management, and forming customer re-mediation strategies (where applicable)

    • Strong communication skills with track record of motivating teams and driving increased productivity

    • Planning and prioritisation, working to strict deadlines but being fluid to changing environment

  • Collections Specialist

    3 weeks ago

    Basingstoke, Hampshire, United Kingdom https:jobs-redefined.cositemap Full time

    Job Title: Collections SpecialistWe are seeking an experienced Collections Specialist to join our team at Castle Trust Bank. As a Collections Specialist, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.The ideal candidate...

  • Collections Specialist

    3 weeks ago

    Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time

    We are seeking a skilled Collections Specialist to join our team at Castle Trust Bank. As a Collections Specialist, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.The ideal candidate will have proven experience managing a...

  • Collections Specialist

    3 weeks ago

    Basingstoke, Hampshire, United Kingdom Castle Trust Group Full time

    We are seeking a skilled Collections Specialist to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.The ideal candidate will have proven experience...

  • Collections Specialist

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom Vero HR Ltd Full time

    About the Opportunity:Vero HR Ltd is seeking a highly organised and meticulous Collections Specialist to join their team in Basingstoke. As a Collections Specialist, you will be responsible for managing an assigned portfolio of accounts, ensuring the timely recovery of outstanding debts.Your main focus will be to engage positively with customers, facilitate...

  • Collections Specialist

    3 weeks ago

    Basingstoke, Hampshire, United Kingdom Vero HR Ltd Full time

    About the Opportunity:Vero HR Ltd is seeking a highly organized and meticulous Collections Specialist to join their team in Basingstoke. As a Collections Specialist, you will be responsible for managing an assigned portfolio of accounts, ensuring the timely recovery of outstanding debts.Your main focus will be to engage positively with customers, facilitate...

  • Collections Specialist

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time

    We are seeking a skilled Collections Specialist to manage our end-to-end collections process, working closely with the Head of Customer Service to ensure best-in-class service to our customers, driving the right customer outcomes and business needs.The ideal candidate will have proven experience managing a collections team in a regulated contact centre...

  • Collections Specialist

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom Vero HR Ltd Full time

    About the Opportunity:Vero HR Ltd is seeking a highly organised and meticulous Collections Specialist to join their team in Basingstoke. As a Collections Specialist, you will be responsible for managing an assigned portfolio of accounts, ensuring the timely recovery of outstanding debts. Your main focus will be to engage positively with customers, facilitate...

  • Collections Specialist

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom Tulip Recruitment Full time

    Our client, a leading Capital Retail Finance business, is seeking an experienced Collections Manager to oversee the end-to-end collections process. This role involves managing external debt collection agencies and debt sale partners, as well as building strong business relationships. The successful candidate will lead a team of collections agents to ensure...

  • Collections Specialist

    4 weeks ago

    Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time

    Collection Manager OpportunityWe are seeking an experienced Collections Manager to join our team at Castle Trust Bank. As a Collections Manager, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...

  • Collections Specialist

    4 weeks ago

    Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time

    Collection Manager OpportunityWe are seeking an experienced Collections Manager to join our team at Castle Trust Bank. As a Collections Manager, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...

  • Collections Specialist

    1 month ago

    Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time

    Collection Manager OpportunityWe are seeking an experienced Collection Manager to join our team at Castle Trust Bank. As a Collection Manager, you will play a crucial role in managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.Key Responsibilities:Manage...

  • Collections Specialist

    1 month ago

    Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time

    Collection Manager OpportunityWe are seeking an experienced Collection Manager to join our team at Castle Trust Bank. As a Collection Manager, you will play a crucial role in managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.Key Responsibilities:Manage...

  • Collections Specialist

    1 month ago

    Basingstoke, Hampshire, United Kingdom Vero HR Ltd Full time

    {"title": "Collections Officer Role", "description": "About the OpportunityWe are seeking a highly organized and meticulous Collections Officer to join our team in Basingstoke.As a Collections Officer, you will be responsible for managing an assigned portfolio of accounts, ensuring the timely recovery of outstanding debts.Your main focus will be to engage...

  • Collections Specialist

    1 month ago

    Basingstoke, Hampshire, United Kingdom Vero HR Ltd Full time

    {"title": "Collections Officer Role", "description": "About the OpportunityWe are seeking a highly organized and meticulous Collections Officer to join our team in Basingstoke.As a Collections Officer, you will be responsible for managing an assigned portfolio of accounts, ensuring the timely recovery of outstanding debts.Your main focus will be to engage...

  • Senior Collections Manager

    3 weeks ago

    Basingstoke, Hampshire, United Kingdom Tulip Recruitment Full time

    Collections and Recoveries SpecialistAt Tulip Recruitment, we are seeking an experienced Collections and Recoveries Specialist to join our client's Capital Retail Finance business. The successful candidate will be responsible for managing the end-to-end collections process, ensuring strong recoveries metrics are achieved. This role requires someone...

  • Collections Specialist

    2 weeks ago

    Basingstoke, Hampshire, United Kingdom Vero HR Ltd Full time

    About the Opportunity:Vero HR Ltd is seeking a highly organised and meticulous Collections Officer to join their team in Basingstoke.As a Collections Officer, you will be responsible for managing an assigned portfolio of accounts, ensuring the timely recovery of outstanding debts.Your main focus will be to engage positively with customers, facilitate payment...

  • Senior Collections Specialist

    4 days ago

    Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time

    Collections Manager OpportunityWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business.The successful candidate will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure best-in-class service to our customers.This role includes managing external...

  • Collections Management Specialist

    4 weeks ago

    Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time

    About the RoleWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...

  • Collections Management Specialist

    4 weeks ago

    Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time

    About the RoleWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...

  • Collections Manager/Mortgages Specialist

    3 weeks ago

    Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time

    Castle Trust Bank - Collections Manager OpportunityWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our...