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Collections Specialist

1 month ago

Basingstoke, Hampshire, United Kingdom Vero HR Ltd Full time

About the Opportunity:

Vero HR Ltd is seeking a highly organised and meticulous Collections Specialist to join their team in Basingstoke. As a Collections Specialist, you will be responsible for managing an assigned portfolio of accounts, ensuring the timely recovery of outstanding debts.

Your main focus will be to engage positively with customers, facilitate payment plans, and resolve any disputes or queries that may arise during the collections process.

Additionally, you will be tasked with maintaining accurate records of collection activities, providing updates to the team, and working closely with other departments.

This is a fantastic opportunity for an individual who is proactive, detail-oriented, and eager to contribute positively to a team environment.

Requirements:

  • Previous experience in a similar role within a regulated environment is desirable.
  • Strong negotiation and communication skills both written and verbal.
  • Ability to build rapport with clients and handle challenging situations.
  • Excellent organisational skills and attention to detail.
  • A team player with a positive attitude and willingness to learn.
  • Ability to manage and prioritise workload effectively.
  • Knowledge of relevant regulations surrounding collections and debt recovery would be desirable.

Benefits:

  • A competitive salary between £25,000 - £30,000 dependent on skills, knowledge, and experience.
  • 25 days annual leave plus bank holidays.
  • Discretionary bonus scheme.
  • Pension contributions 4% employer, 5% employee.
  • Employee Assistance Programme.
  • Death in service 4x annual salary.
  • Wellbeing week.
  • Various wellbeing and social events throughout the year.