Collections Specialist
1 month ago
We are seeking an experienced Collection Manager to join our team at Castle Trust Bank. As a Collection Manager, you will play a crucial role in managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.
Key Responsibilities:- Manage Omni's external debt collection agency and debt sale partners
- Lead a team of collections agents to achieve strong recovery metrics
- Develop and implement effective collections strategies to drive customer outcomes and business needs
- Collaborate with multiple business stakeholders to influence decisions and drive projects forward
- Manage external client relationships and communicate effectively with customers in financial difficulty
- Proven experience managing a collections team in a regulated contact centre environment (ideally 10+ FTE)
- Demonstrable experience managing debt purchaser and debt collection agency relationships
- Strong working knowledge of collections and arrears recovery processes in relation to consumer credit
- Excellent leadership skills and ability to manage customers in financial difficulty
- Strong communication and relationship-building skills
- Competitive salary (guide salary to £50,000, dependent on skills and experience)
- Annual performance-related bonus based on individual and company performance
- Generous contributory pension scheme through Hargreaves Lansdown
- Life assurance and 25 days annual leave (plus bank holidays) with the option to buy/sell up to 5 additional days (terms apply)
- Extra day paid annual leave for volunteering
We are an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We are proud to support people with disabilities and are committed to being a Disability Confident employer.
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Collections Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom https:jobs-redefined.cositemap Full timeJob Title: Collections SpecialistWe are seeking an experienced Collections Specialist to join our team at Castle Trust Bank. As a Collections Specialist, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.The ideal candidate...
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Collections Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeWe are seeking a skilled Collections Specialist to join our team at Castle Trust Bank. As a Collections Specialist, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.The ideal candidate will have proven experience managing a...
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Collections Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Group Full timeWe are seeking a skilled Collections Specialist to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.The ideal candidate will have proven experience...
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Collections Specialist
2 weeks ago
Basingstoke, Hampshire, United Kingdom Vero HR Ltd Full timeAbout the Opportunity:Vero HR Ltd is seeking a highly organised and meticulous Collections Specialist to join their team in Basingstoke. As a Collections Specialist, you will be responsible for managing an assigned portfolio of accounts, ensuring the timely recovery of outstanding debts.Your main focus will be to engage positively with customers, facilitate...
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Collections Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom Vero HR Ltd Full timeAbout the Opportunity:Vero HR Ltd is seeking a highly organized and meticulous Collections Specialist to join their team in Basingstoke. As a Collections Specialist, you will be responsible for managing an assigned portfolio of accounts, ensuring the timely recovery of outstanding debts.Your main focus will be to engage positively with customers, facilitate...
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Collections Specialist
2 weeks ago
Basingstoke, Hampshire, United Kingdom Vero HR Ltd Full timeAbout the Opportunity:Vero HR Ltd is seeking a highly organised and meticulous Collections Specialist to join their team in Basingstoke. As a Collections Specialist, you will be responsible for managing an assigned portfolio of accounts, ensuring the timely recovery of outstanding debts. Your main focus will be to engage positively with customers, facilitate...
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Collections Specialist
2 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeWe are seeking a skilled Collections Specialist to manage our end-to-end collections process, working closely with the Head of Customer Service to ensure best-in-class service to our customers, driving the right customer outcomes and business needs.The ideal candidate will have proven experience managing a collections team in a regulated contact centre...
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Collections Specialist
2 weeks ago
Basingstoke, Hampshire, United Kingdom Tulip Recruitment Full timeOur client, a leading Capital Retail Finance business, is seeking an experienced Collections Manager to oversee the end-to-end collections process. This role involves managing external debt collection agencies and debt sale partners, as well as building strong business relationships. The successful candidate will lead a team of collections agents to ensure...
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Collections Specialist
4 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeCollection Manager OpportunityWe are seeking an experienced Collections Manager to join our team at Castle Trust Bank. As a Collections Manager, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
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Collections Specialist
4 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeCollection Manager OpportunityWe are seeking an experienced Collections Manager to join our team at Castle Trust Bank. As a Collections Manager, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
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Collections Specialist
1 month ago
Basingstoke, Hampshire, United Kingdom Vero HR Ltd Full time{"title": "Collections Officer Role", "description": "About the OpportunityWe are seeking a highly organized and meticulous Collections Officer to join our team in Basingstoke. As a Collections Officer, you will be responsible for managing an assigned portfolio of accounts, ensuring the timely recovery of outstanding debts.Your main focus will be to engage...
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Collections Specialist
1 month ago
Basingstoke, Hampshire, United Kingdom Vero HR Ltd Full time{"title": "Collections Officer Role", "description": "About the OpportunityWe are seeking a highly organized and meticulous Collections Officer to join our team in Basingstoke. As a Collections Officer, you will be responsible for managing an assigned portfolio of accounts, ensuring the timely recovery of outstanding debts.Your main focus will be to engage...
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Collections Specialist
5 hours ago
Basingstoke, Hampshire, United Kingdom Tulip Recruitment Full timeKey Responsibilities:• Management & oversight of Collections Strategies (letters/SMS/email/phone/live chat), External Debt Collection Agencies (DCA) and Debt Sale partners• Resource & capacity management to ensure collections SLAs are achieved• Dialler management, adapting to inbound/outbound contact rates• Oversight of collections KPI's and...
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Collections Specialist
1 month ago
Basingstoke, Hampshire, United Kingdom Vero HR Ltd Full time{"title": "Collections Officer Role", "description": "About the OpportunityWe are seeking a highly organized and meticulous Collections Officer to join our team in Basingstoke.As a Collections Officer, you will be responsible for managing an assigned portfolio of accounts, ensuring the timely recovery of outstanding debts.Your main focus will be to engage...
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Collections Specialist
4 weeks ago
Basingstoke, Hampshire, United Kingdom Vero HR Ltd Full time{"title": "Collections Officer Role", "description": "About the OpportunityWe are seeking a highly organized and meticulous Collections Officer to join our team in Basingstoke.As a Collections Officer, you will be responsible for managing an assigned portfolio of accounts, ensuring the timely recovery of outstanding debts.Your main focus will be to engage...
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Collections Specialist
2 weeks ago
Basingstoke, Hampshire, United Kingdom Vero HR Ltd Full timeAbout the Opportunity:Vero HR Ltd is seeking a highly organised and meticulous Collections Officer to join their team in Basingstoke.As a Collections Officer, you will be responsible for managing an assigned portfolio of accounts, ensuring the timely recovery of outstanding debts.Your main focus will be to engage positively with customers, facilitate payment...
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Senior Collections Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom Tulip Recruitment Full timeCollections and Recoveries SpecialistAt Tulip Recruitment, we are seeking an experienced Collections and Recoveries Specialist to join our client's Capital Retail Finance business. The successful candidate will be responsible for managing the end-to-end collections process, ensuring strong recoveries metrics are achieved. This role requires someone...
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Senior Collections Specialist
3 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeCollections Manager OpportunityWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business.The successful candidate will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure best-in-class service to our customers.This role includes managing external...
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Collections Management Specialist
4 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
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Collections Management Specialist
4 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...