Collections Specialist
4 days ago
We are seeking an experienced Collection Manager to join our team at Castle Trust Bank. As a Collection Manager, you will play a crucial role in managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.
Key Responsibilities:- Manage Omni's external debt collection agency and debt sale partners
- Lead a team of collections agents to achieve strong recovery metrics
- Develop and implement effective collections strategies to drive customer outcomes and business needs
- Collaborate with multiple business stakeholders to influence decisions and drive projects forward
- Manage external client relationships and communicate effectively with customers in financial difficulty
- Proven experience managing a collections team in a regulated contact centre environment (ideally 10+ FTE)
- Demonstrable experience managing debt purchaser and debt collection agency relationships
- Strong working knowledge of collections and arrears recovery processes in relation to consumer credit
- Excellent leadership skills and ability to manage customers in financial difficulty
- Strong communication and relationship-building skills
- Competitive salary (guide salary to £50,000, dependent on skills and experience)
- Annual performance-related bonus based on individual and company performance
- Generous contributory pension scheme through Hargreaves Lansdown
- Life assurance and 25 days annual leave (plus bank holidays) with the option to buy/sell up to 5 additional days (terms apply)
- Extra day paid annual leave for volunteering
We are an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We are proud to support people with disabilities and are committed to being a Disability Confident employer.
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Collections Specialist
2 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time{"title": "Collections Specialist", "content": "Role OverviewCastle Trust Bank is seeking a skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for managing customer relationships and resolving arrears through tailored support and forbearance options.Key Responsibilities:Manage inbound calls and emails from...
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Collections Specialist
2 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time{"title": "Collections Specialist", "content": "Role OverviewCastle Trust Bank is seeking a skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for managing customer relationships and resolving arrears through tailored support and forbearance options.Key Responsibilities:Manage inbound calls and emails from...
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Collections Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom Page Personnel Sales Full timeAbout the RoleWe are seeking a skilled Collections Specialist to join our team at Page Personnel Sales. As a Collections Specialist, you will be responsible for managing customer accounts and maintaining relationships with our clients.Key ResponsibilitiesManage customer accounts and maintain relationships with clientsImplement effective financial strategies...
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Collections Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom Page Personnel Sales Full timeAbout the RoleWe are seeking a skilled Collections Specialist to join our team at Page Personnel Sales. As a Collections Specialist, you will be responsible for managing customer accounts and maintaining relationships with our clients.Key ResponsibilitiesManage customer accounts and maintain relationships with clientsImplement effective financial strategies...
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Collections Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom Office Angels Full timeWe are seeking a skilled Collections Specialist to join our team at Office Angels. As a leading employment agency, we provide opportunities for individuals to excel in their careers.The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment. The primary focus of this role is to collect money via...
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Collections Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom Office Angels Full timeWe are seeking a skilled Collections Specialist to join our team at Office Angels. As a leading employment agency, we provide opportunities for individuals to excel in their careers.The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment. The primary focus of this role is to collect money via...
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Collections Specialist
4 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking a highly skilled Collections Specialist to join our team at Castle Trust Bank. As a Collections Specialist, you will play a critical role in managing customer relationships and resolving arrears issues in a professional and empathetic manner.Key ResponsibilitiesManage a portfolio of customer accounts in arrears, providing...
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Collections Specialist
4 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking a highly skilled Collections Specialist to join our team at Castle Trust Bank. As a Collections Specialist, you will be responsible for managing customer relationships and resolving arrears through effective communication and tailored support.Key ResponsibilitiesManage inbound and outbound customer interactions via phone and...
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Collections Specialist
7 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking a skilled Collections Agent to join our team at Castle Trust Bank. As a Collections Agent, you will be responsible for managing customer relationships and resolving arrears on loan repayments. You will work closely with our operations team to provide tailored support to customers and ensure a smooth customer journey.Key...
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Collections Specialist
7 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking a skilled Collections Agent to join our team at Castle Trust Bank. As a Collections Agent, you will be responsible for managing customer relationships and resolving arrears on loan repayments. You will work closely with our operations team to provide tailored support to customers and ensure a smooth customer journey.Key...
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Collections Management Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
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Collections Management Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
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Collections Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom Office Angels Full timeWe are seeking a highly motivated and numerate individual to join our team at Office Angels as a Collections Advisor. This is an exciting opportunity to work in a customer-facing role, utilizing your excellent communication skills to collect money from debtors.The ideal candidate will have a strong focus on delivering results and will be able to work...
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Collections Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom Office Angels Full timeWe are seeking a highly motivated and numerate individual to join our team at Office Angels as a Collections Advisor. This is an exciting opportunity to work in a customer-facing role, utilizing your excellent communication skills to collect money from debtors.The ideal candidate will have a strong focus on delivering results and will be able to work...
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Collections Specialist
1 week ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking a skilled Collections Agent to join our team at Castle Trust Bank. As a Collections Agent, you will be responsible for managing customer relationships and resolving arrears on loan repayments. You will work closely with our operations team to ensure a seamless customer experience.Key ResponsibilitiesManage inbound calls and...
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Collections Specialist
1 week ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking a skilled Collections Agent to join our team at Castle Trust Bank. As a Collections Agent, you will be responsible for managing customer relationships and resolving arrears on loan repayments. You will work closely with our operations team to ensure a seamless customer experience.Key ResponsibilitiesManage inbound calls and...
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Collections Specialist
4 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking a highly skilled and motivated Collections Agent to join our team at Castle Trust Bank. As a Collections Agent, you will play a critical role in managing customer relationships and resolving arrears issues in a professional and empathetic manner.Key ResponsibilitiesManage a portfolio of customer accounts and provide tailored...
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Collections Specialist
2 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking a skilled Collections Agent to join our team at Castle Trust Bank. As a Collections Agent, you will be responsible for managing customer relationships and resolving arrears on loan repayments. You will work closely with our operations team to ensure a seamless customer journey.Key ResponsibilitiesManage inbound calls and emails...
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Collections Specialist
2 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking a skilled Collections Agent to join our team at Castle Trust Bank. As a Collections Agent, you will be responsible for managing customer relationships and resolving arrears on loan repayments. You will work closely with our operations team to ensure a seamless customer journey.Key ResponsibilitiesManage inbound calls and emails...
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Collections Specialist
4 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking a highly skilled and motivated Collections Agent to join our team at Castle Trust Bank. As a Collections Agent, you will play a critical role in managing customer relationships and resolving arrears issues in a professional and empathetic manner.Key ResponsibilitiesManage a portfolio of customer accounts and resolve arrears...