Collections Specialist

4 days ago


Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time
Collection Manager Opportunity

We are seeking an experienced Collection Manager to join our team at Castle Trust Bank. As a Collection Manager, you will play a crucial role in managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.

Key Responsibilities:
  • Manage Omni's external debt collection agency and debt sale partners
  • Lead a team of collections agents to achieve strong recovery metrics
  • Develop and implement effective collections strategies to drive customer outcomes and business needs
  • Collaborate with multiple business stakeholders to influence decisions and drive projects forward
  • Manage external client relationships and communicate effectively with customers in financial difficulty
Requirements:
  • Proven experience managing a collections team in a regulated contact centre environment (ideally 10+ FTE)
  • Demonstrable experience managing debt purchaser and debt collection agency relationships
  • Strong working knowledge of collections and arrears recovery processes in relation to consumer credit
  • Excellent leadership skills and ability to manage customers in financial difficulty
  • Strong communication and relationship-building skills
What We Offer:
  • Competitive salary (guide salary to £50,000, dependent on skills and experience)
  • Annual performance-related bonus based on individual and company performance
  • Generous contributory pension scheme through Hargreaves Lansdown
  • Life assurance and 25 days annual leave (plus bank holidays) with the option to buy/sell up to 5 additional days (terms apply)
  • Extra day paid annual leave for volunteering

We are an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We are proud to support people with disabilities and are committed to being a Disability Confident employer.



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