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Collections Management Specialist

2 months ago

Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time
About the Role

We are seeking an experienced Collections Manager to join our Omni Capital Retail Finance business. As a key member of our team, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer outcomes and business needs.

Key Responsibilities:

  • Manage our external debt collection agency and debt sale partners to achieve strong recoveries metrics.
  • Lead a team of collections agents to ensure effective debt recovery and customer service.
  • Develop and implement strategies to improve collections performance and customer satisfaction.
  • Collaborate with internal stakeholders to ensure seamless integration with our business operations.
  • Monitor and analyze collections data to identify trends and areas for improvement.

Requirements:

  • Proven experience in managing a collections team in a regulated, contact centre environment.
  • Demonstrable experience of managing debt purchaser and debt collection agency relationships.
  • Strong working knowledge of collections and arrears recoveries processes in relation to consumer credit.
  • Excellent leadership and communication skills, with the ability to influence decisions and drive projects forward.
  • Knowledge of the Consumer Credit Act and related regulations in financial services.

What We Offer:

  • A competitive salary and annual performance-related bonus.
  • A generous contributory pension scheme through Hargreaves Lansdown.
  • Life assurance and 25 days annual leave (plus bank holidays).
  • Opportunities for professional development and growth within the company.

About Us:

Castle Trust Bank is a fintech challenger bank providing specialist property mortgages, retail finance lending, and savings accounts to a variety of customers. We pride ourselves on being a best place to work, as recognized by the Hampshire Business Awards 2023.