Collections Specialist

2 days ago


Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time
About the Role

We are seeking a skilled Collections Agent to join our team at Castle Trust Bank. As a Collections Agent, you will be responsible for managing customer relationships and resolving arrears on loan repayments. You will work closely with our operations team to ensure a seamless customer journey.

Key Responsibilities
  • Manage inbound calls and emails from customers in arrears
  • Utilize forbearance options to support customers in challenging financial positions
  • Work with the operations team to resolve customer issues and ensure timely resolution
  • Meet performance targets and contribute to the success of the team
What We Offer

As a Collections Agent at Castle Trust Bank, you will enjoy a competitive salary, annual performance-related bonus, and a generous contributory pension scheme. You will also have access to healthcare benefits, free eye test vouchers, and discounted gym membership.

Requirements

To be successful in this role, you will need to be a natural problem solver with excellent communication and organizational skills. You will have a strong working knowledge of Microsoft Office products and a passion for delivering excellent customer service.

Why Castle Trust Bank?

We are a fintech challenger bank that prides ourselves on being a great place to work. We offer a dynamic and supportive work environment, with opportunities for career growth and development. We are committed to creating an inclusive environment for all our colleagues to thrive.



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