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Complaints Resolution Specialist

2 months ago

Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time
Complaints Advisor Opportunity

We are seeking a skilled Complaints Advisor to join our client's existing team in Basingstoke. As a Complaints Advisor, you will play a crucial role in resolving customer complaints and providing exceptional customer service.

Key Responsibilities:
  • Resolve customer complaints in a timely and professional manner
  • Provide clear and concise explanations of resolution outcomes
  • Collaborate with internal teams to resolve complex complaints
  • Develop and maintain a thorough understanding of customer needs and preferences
Requirements:
  • Proven experience in complaint handling or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong analytical and problem-solving skills

We offer a competitive salary of £23,400 - £25,000 depending on experience. If you are a motivated and customer-focused individual looking for a new challenge, please apply.