Complaints Resolution Specialist

1 month ago


Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time
Job Title: Complaints Handler

We are seeking a skilled Complaints Handler to join our team at The Recruitment Co. in Basingstoke. As a Complaints Handler, you will be responsible for resolving customer complaints in a timely and professional manner.

Key Responsibilities:

  • Respond to customer complaints via phone, email, or in-person
  • Investigate and resolve customer complaints in a fair and timely manner
  • Communicate with customers to understand their concerns and provide solutions
  • Work closely with internal teams to resolve complex customer issues

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Experience in customer service or complaints handling

What We Offer:

  • A competitive salary of £23,000 - £25,000 per annum
  • A dynamic and supportive work environment
  • Opportunities for career growth and development

How to Apply:

Please submit your application, including your CV and a cover letter, to The Recruitment Co. We look forward to hearing from you.



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