Complaints Resolution Specialist

1 month ago


Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full time

Job Title: Complaints Handler

Job Summary:

We are seeking a skilled Complaints Handler to join our team at The Recruitment Co. As a Complaints Handler, you will be responsible for resolving customer complaints in a professional and timely manner.

Key Responsibilities:

  • Respond to customer complaints in a courteous and professional manner
  • Investigate and resolve customer complaints in a timely and efficient manner
  • Communicate with customers to understand their concerns and provide solutions
  • Work closely with internal teams to resolve customer complaints

Requirements:

To be successful in this role, you will need:

  • Strong customer service experience
  • Complaint handling and/or life and pensions experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

What We Offer:

We offer a competitive salary and a supportive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

Location:

Basingstoke RG21

Working Hours:

Monday to Friday, 9am to 5pm



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