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Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Plc Full timeJob Title: Complaint Team LeaderJoin Diligenta, a leading provider of life and pensions administration services, as a Complaint Team Leader. In this role, you will lead a team of complaint handlers, ensuring fair, prompt, and efficient resolution of complaints, while maintaining compliance with FCA rules and internal frameworks.Key Responsibilities:Lead,...
Complaint Management Trainee
2 months ago
Salary: From £25000-£25000
Join Diligenta's comprehensive 12-week training program for complaint management
Working Hours: Monday to Friday, 8am - 6pm, totaling 37.5 hours per week
Location: Basingstoke
Diligenta is thrilled to introduce a new training initiative aimed at individuals with robust customer service backgrounds who aspire to enhance their careers in complaint management.
From the outset, you will receive extensive training and follow a well-defined career progression pathway, complete with specific milestones. Begin by acquiring practical experience in our contact centers as a Customer Service Representative, and then advance through various functions within our organization to gain a comprehensive understanding of Diligenta's operations.
Ultimately, you will be enrolled in our tailored training course, crafted to refine your skills in complaint resolution. Upon successful completion of the program, you will not only excel in managing complaints but also benefit from a guaranteed salary increase.
What We Provide:
- Comprehensive Training: Gain the skills and knowledge essential for success in your role as a complaint handler.
- Career Advancement: Enjoy a structured career pathway with clear milestones to track your growth.
- Competitive Compensation: Start with a Real Living Wage salary and receive a guaranteed pay increase upon completing our training course.
- Supportive Work Environment: Access a range of people policies that support significant life events, including Carer's Leave and Retirement Leave.
- Generous Leave Package: Benefit from 31 days of annual leave, inclusive of bank holidays, plus an annual volunteering day.
- Annual Bonus Potential: Eligibility for an annual discretionary bonus.
- Pension Scheme: Participate in a contributory pension scheme with company matching up to 6%, along with Group Life Assurance and Income Protection.
- Employee Wellbeing Initiatives: Access a company-wide wellbeing program that includes health checks, nutritional guidance, and mental health resources.
- Exclusive Employee Discounts: Enjoy savings on a wide range of products and services.
- Address customer complaints with empathy and professionalism.
- Ensure prompt resolution of issues while maintaining high levels of customer satisfaction.
- Collaborate with various departments to effectively resolve customer concerns.
- Maintain accurate records of customer interactions and outcomes.
- Demonstrated customer service experience.
- Strong communication and problem-solving abilities.
- Capacity to manage challenging situations with patience and tact.
- A commitment to learning and growing within a structured program.
If you are eager to advance your career through a program that emphasizes growth, development, and support, we encourage you to reach out.
Submit your CV detailing your customer service experience and your interest in pursuing a career in complaint management.
About Diligenta:
Diligenta is dedicated to making a positive impact on the lives of millions, handling critical customer interactions with care and professionalism. We pride ourselves on providing exceptional service and support during significant moments in our customers' lives. As the largest provider of outsourced administration services in the UK Life Assurance and Pensions sector, we serve well-known brands and utilize innovative technology to enhance customer experiences.
We are committed to fostering an inclusive workplace that celebrates diversity and supports all employees in their professional journeys.
