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Junior Customer Complaint Specialist

2 months ago

Basingstoke, United Kingdom Diligenta Full time
Customer Care Complaint Trainee

Salary: From £25000-£25000

Join Diligenta's comprehensive 12-week training program for complaint handlers

Working Hours: Monday to Friday, 8am - 6pm, totaling 37.5 hours per week

Location: Basingstoke

Diligenta is thrilled to introduce a new training initiative aimed at individuals with exceptional customer service skills who aspire to transition into complaint handling roles.

From the outset, you will receive extensive training and follow a well-defined career progression pathway, complete with specific milestones. Begin by acquiring practical experience in our contact centers as a Customer Service Representative, and subsequently advance through various functions within our organization to develop a thorough understanding of Diligenta's operations.

Ultimately, you will be enrolled in our tailored training course, crafted to enhance your expertise in complaint resolution. Upon successful completion of the program, you will not only master the skills necessary for effective complaint handling but also benefit from a guaranteed salary increase.

What We Provide:
  • Comprehensive Training: Gain the skills and knowledge essential for excelling in your role as a complaint handler.
  • Career Advancement: Enjoy a structured career pathway with clear milestones to track your growth and development.
  • Competitive Compensation: Start with a Real Living Wage salary and receive a guaranteed pay increase upon completing our 12-week training.
  • Supportive Work Environment: Access a comprehensive set of people policies that assist during significant life events.
  • Generous Leave Package: Benefit from 31 days of holiday annually, including bank holidays, along with an annual volunteering day.
  • Annual Bonus Eligibility: Participate in an annual discretionary bonus scheme.
  • Pension Scheme: Join a contributory pension scheme with company matching up to 6%, along with Group Life Assurance and Group Income Protection.
  • Employee Wellbeing Initiatives: Engage in a company-wide wellbeing program that includes health checks, nutritional guidance, and mental health resources.
  • Exclusive Employee Discounts: Access savings on a wide range of products and services.
Key Responsibilities:
  • Address customer complaints with empathy and professionalism.
  • Ensure prompt resolution of issues while maintaining high levels of customer satisfaction.
  • Collaborate with various departments to resolve customer concerns effectively.
  • Maintain accurate records of customer interactions and outcomes.
Ideal Candidate:
  • Demonstrated customer service experience.
  • Strong communication and problem-solving abilities.
  • Capacity to manage challenging situations with patience and tact.
  • A commitment to learning and growing within a structured program.
Application Process:

If you are eager to advance your career and join a program that emphasizes growth, development, and support, we encourage you to apply.

Submit your CV detailing your customer service experience and your interest in becoming a complaint handler.

About Diligenta:

Diligenta is dedicated to making a positive impact on the lives of millions, managing some of the most critical and sensitive calls that individuals can make. We are committed to supporting customers during significant moments in their lives and delivering exceptional service consistently. As the largest provider of outsourced administration services to the UK Life Assurance and Pensions market, we take pride in our ability to serve well-known brands and positively influence the lives of over 23 million customers.

Diligenta is a proud subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.