Customer Complaints Specialist
1 month ago
Salary: From £25000-£25000
Starting at £25,000 per year
Working Days: Monday-Friday
Location: Remote opportunities available
Diligenta stands as a leader in the Life and Pensions sector, delivering outsourced administrative solutions to some of the most reputable financial services organizations in the UK. Our goal is to be recognized as the premier platform-based Life and Pensions Administration Service provider.
Employee Benefits:
- 31 days of annual leave (including public holidays)
- Access to an annual discretionary bonus scheme
- A contributory pension plan
- Comprehensive employee wellbeing and support programs
- A variety of employee discounts on essentials and leisure activities
- Opportunities for personal and professional growth within the company and our global parent company, TCS (Tata Consultancy Services).
In this role, you will represent a prominent UK bank by addressing inquiries, concerns, and complaints through various communication channels. We take pride in our outstanding service, ensuring that our customers feel heard and treated with fairness. Transforming negative experiences into positive outcomes is central to this position.
Qualifications:
- Proven customer service experience is essential, with complaint resolution experience in the life and pensions sector being a plus.
- Team Collaboration - We believe that a successful team comprises individuals who are dedicated to assisting others and delivering exceptional service collectively.
- Effective Listening and Communication skills are fundamental. You must be capable of conveying complex information in a clear and supportive manner.
- Adept at quickly identifying customer needs and focusing on efficiently and empathetically resolving issues.
- Proficient PC skills and familiarity with Microsoft Office (e.g., Word, Excel) along with a keen attention to detail are crucial for this role.
Diligenta positively impacts the lives of millions, managing some of the most significant and sensitive calls that individuals may encounter. We are committed to supporting customers during critical moments and delivering exceptional service consistently. Established in 2005, we are proud to be the largest provider of outsourced administrative services to the UK Life Assurance and Pensions market.
We provide outstanding customer service on behalf of renowned brands, including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential, and Nest, the UK government's workplace pension scheme. Our innovative technology solutions enable us to enhance the lives of over 23 million customers - representing 1 in 3 individuals in the UK.
Diligenta's commitment to innovation extends beyond technology; we continually seek new methods to enhance customer service and client satisfaction. Our ongoing growth presents opportunities for all our team members, and we are eager to welcome new talent to join our journey.
Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.
Diligenta is an equal-opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees.
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