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Basingstoke, Hampshire, United Kingdom Diligenta Full timeJob SummaryAs a Senior Life and Pensions Administration Team Lead at Diligenta, you will be responsible for leading a team of complaint handlers to ensure fair, prompt, and efficient resolution of complaints. You will act as the escalation point for complex cases and ensure compliance with FCA complaint handling rules and internal frameworks.Key...
Aspiring Complaint Resolution Expert
3 months ago
Salary: From £25000-£25000
Join Diligenta's comprehensive 12-week training program for complaint handlers
Working Hours: Monday to Friday, 8am - 6pm, totaling 37.5 hours per week
Location: Basingstoke
Diligenta is thrilled to introduce a new training initiative aimed at individuals with robust customer service backgrounds who aspire to transition into complaint handling roles with us.
From the outset, you will receive extensive training and follow a well-defined career progression path, complete with specific milestones. You will begin by acquiring practical experience in our contact centers as a Customer Service Representative, subsequently advancing through various functions within our organization to gain a comprehensive understanding of Diligenta's operations.
Ultimately, you will be enrolled in our tailored training course, specifically designed to enhance your complaint-handling skills. Upon successful completion of the program, you will not only excel in complaint resolution but also benefit from a guaranteed salary increase.
What We Provide:
- Comprehensive Training: Engage in thorough training to equip you with the essential skills and knowledge to thrive as a complaint handler.
- Career Advancement: Enjoy a structured career pathway with clear milestones to track your progress and development.
- Competitive Compensation: Start with a Real Living Wage salary and receive a guaranteed pay increase upon completing our 12-week program.
- Supportive Workplace: Access a wide range of people policies that assist during significant life events, including Carer's Leave, Foster Leave, Fertility Leave, and Retirement Leave.
- Generous Leave Package: Benefit from 31 days of annual leave, inclusive of bank holidays, along with an annual volunteering day.
- Annual Bonus Eligibility: Participate in an annual discretionary bonus scheme.
- Pension Scheme: Join a contributory pension scheme where we match your contributions up to 6%, along with Group Life Assurance and Group Income Protection.
- Employee Wellbeing Initiatives: Take part in a company-wide wellbeing program that includes annual health checks, nutritional guidance, and second medical opinions, along with an Employee Assistance Programme and additional resources to support your overall wellbeing.
- Exclusive Employee Discounts: Enjoy savings on a variety of products and services, from groceries to holidays, electronics, and financial services.
- Address customer complaints with empathy and professionalism.
- Ensure prompt resolution of issues while maintaining high levels of customer satisfaction.
- Collaborate with various departments to resolve customer concerns effectively.
- Maintain accurate records of customer interactions and resolutions.
- Demonstrated experience in customer service.
- Exceptional communication and problem-solving abilities.
- Capability to manage challenging situations with patience and tact.
- A strong desire to learn and grow within a structured training program.
If you are eager to advance your career and join a program that emphasizes growth, development, and support, we encourage you to reach out to us.
Submit your CV detailing your customer service experience and your motivation for pursuing a career in complaint handling.
About Diligenta:
Diligenta is committed to making a positive impact on the lives of millions, managing some of the most challenging and significant calls individuals can make. We are dedicated to supporting customers during crucial moments and delivering exceptional service consistently. As the largest provider of outsourced administration services to the UK Life Assurance and Pensions market, we take pride in our role.
We provide outstanding customer service on behalf of renowned brands, utilizing innovative technology solutions to positively affect the lives of over 23 million customers across the UK.
Diligenta is a proud subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.
Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.
