Current jobs related to Complaint Team Leader - Basingstoke, Hampshire - DILIGENTA
-
Complaint Team Leader
4 weeks ago
Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Plc Full timeJob Title: Complaint Team LeaderAt Sanderson Recruitment Plc, we are seeking an experienced Complaint Team Leader to join our team. As a key member of our operations team, you will be responsible for leading a team of complaint handlers to ensure fair, prompt, and efficient resolution of complaints.Key Responsibilities:Lead, develop, and motivate your team...
-
Complaints Team Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Careers Full timeJob Title: Complaints Team ManagerLocation: BasingstokeWorking Model: 37.5 hours, Monday to Friday, In-Office 3 days a weekJob Type: PermanentBenefits:25 days holidays + 8 bank holidaysDiscretionary annual bonusCompany pension schemeSanderson Recruitment Careers is supporting a leading financial services provider in their search for a dedicated Complaints...
-
Complaints Team Manager
2 weeks ago
Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Full timeJob Title: Complaints Team ManagerLocation: BasingstokeJob Type: PermanentBenefits: 25 days holidays + 8 bank holidays, Discretionary annual bonus, Company pension schemeSanderson Recruitment is supporting a leading financial services provider in finding a dedicated Complaints Team Manager to join their ranks on a full-time basis.This position is ideal for...
-
Complaints Team Manager
2 weeks ago
Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Full timeJob Title: Complaints Team ManagerAt Sanderson Recruitment, we are seeking an experienced Complaints Team Manager to join our team. This role is perfect for individuals who are passionate about leading and inspiring their team to deliver high-quality complaint resolutions. As a Complaints Team Manager, you will be responsible for leading, developing, and...
-
Complaints Team Manager Position
6 days ago
Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Full timeComplaints Team Manager PositionAt Sanderson Recruitment, we're seeking a skilled Complaints Team Manager to lead our team in delivering exceptional complaint resolutions.Key Responsibilities:Manage and motivate a team of complaint handlers to achieve productivity and quality targets.Conduct performance reviews, identify training needs, and support team...
-
Complaint Resolution Manager
4 weeks ago
Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Plc Full timeJob Title: Complaint Resolution ManagerWe are seeking a highly skilled Complaint Resolution Manager to join our team at Sanderson Recruitment Plc. As a key member of our customer service team, you will be responsible for leading the complaint handling process, ensuring that all complaints are resolved efficiently and effectively.Key Responsibilities:Lead and...
-
Operational Team Leader
1 week ago
Basingstoke, Hampshire, United Kingdom Matchtech Full timeAbout the RoleWe're seeking an exceptional Operational Team Leader to join our team at Matchtech. As a key member of our team, you'll be responsible for inspiring and leading operational teams to prioritize safety in all activities.Your primary focus will be on managing people and performance, and you'll be eager to identify areas for improvement in work...
-
Complaint Resolution Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom Office Angels Full timeWe are seeking a skilled Complaint Coordinator to join our team at Office Angels. The successful candidate will be responsible for coordinating bookings for external pallet networks and couriers, ensuring all orders are despatched with the correct documentation, and addressing and resolving any customer complaints or issues related to despatch and...
-
Finance Team Manager
1 month ago
Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Full timep>Job Title: Complaints Team Leader/p>h2>Location: Basingstoke/h2>p>Working Model: 37.5 hours Monday to Friday, In-Office 3 days a week/p>p>Job Type: Permanent/p>p>Benefits:/p>ul>li>25 days holidays + 8 bank holidays/li>li>Discretionary annual bonus/li>li>Company pension scheme/li>/ul>p>Sanderson Recruitment is supporting a leading financial services...
-
Finance Team Manager
1 month ago
Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Full timep>Job Title: Complaints Team Leader/p>h2>Location: Basingstoke/h2>p>Working Model: 37.5 hours Monday to Friday, In-Office 3 days a week/p>p>Job Type: Permanent/p>p>Benefits:/p>ul>li>25 days holidays + 8 bank holidays/li>li>Discretionary annual bonus/li>li>Company pension scheme/li>/ul>p>Sanderson Recruitment is supporting a leading financial services...
-
Complaint Resolution Specialist
4 weeks ago
Basingstoke, Hampshire, United Kingdom Office Angels Full timeWe are seeking a highly organized and detail-oriented Despatch Coordinator to join our team at Office Angels. This is a temporary opportunity with a growing company that offers lots of future potential and opportunity.The successful candidate will be responsible for coordinating bookings for external pallet networks and couriers, ensuring all orders are...
-
Complaint Resolution Specialist
4 weeks ago
Basingstoke, Hampshire, United Kingdom Office Angels Full timeDespatch Coordinator OpportunityWe are seeking a highly organized and detail-oriented Despatch Coordinator to join our team at Office Angels. This is a temporary opportunity with a growing company that offers lots of future potential and opportunity.The successful candidate will be responsible for coordinating bookings for external pallet networks and...
-
Complaint Resolution Specialist
4 weeks ago
Basingstoke, Hampshire, United Kingdom Office Angels Full timeDespatch Coordinator OpportunityWe are seeking a highly organized and detail-oriented Despatch Coordinator to join our team at Office Angels. This is a temporary opportunity with a growing company that offers lots of future potential and opportunity.The successful candidate will be responsible for coordinating bookings for external pallet networks and...
-
Team Leader
1 month ago
Basingstoke, Hampshire, United Kingdom Ann Summers Full timeLead the Way with Ann SummersWe're seeking a results-driven Team Leader to join our Basingstoke store team. As a key member of our retail team, you'll be responsible for leading the success of our team and their performance.Your Key Responsibilities:Lead the team to deliver an exceptional customer experienceIgnite a sales energy in store to exceed targetsBe...
-
Team Leader
1 month ago
Basingstoke, Hampshire, United Kingdom Ann Summers Full timeLead the Way with Ann SummersWe're seeking a results-driven Team Leader to join our Basingstoke store team. As a key member of our retail team, you'll be responsible for leading the success of our team and their performance.Your Key Responsibilities:Lead the team to deliver an exceptional customer experienceIgnite a sales energy in store to exceed targetsBe...
-
Complaint Resolution Specialist
4 weeks ago
Basingstoke, Hampshire, United Kingdom Office Angels Full timeWe are seeking a highly organized and detail-oriented Despatch Coordinator to join our team at Office Angels. This temporary opportunity will provide a chance to work with a growing company and contribute to a culture of excellence and continuous improvement.Key Responsibilities:Coordinate bookings for external pallet networks and couriers to ensure timely...
-
Retail Team Leader
4 weeks ago
Basingstoke, Hampshire, United Kingdom C2 Recruitment Ltd Full timeJob Title: Retail Team LeaderAre you a motivated and organized individual looking for a challenging role in retail? We are seeking a Retail Team Leader to join our team!Job Summary:We are looking for a highly skilled and experienced Retail Team Leader to manage a team of stock counters and deliver the end-to-end stock taking service to our clients. As a...
-
Retail Team Leader
4 weeks ago
Basingstoke, Hampshire, United Kingdom C2 Recruitment Ltd Full timeJob Title: Retail Team LeaderAre you a motivated and organized individual looking for a challenging role in retail? We are seeking a Retail Team Leader to join our team!Job Summary:We are looking for a highly skilled and experienced Retail Team Leader to manage a team of stock counters and deliver the end-to-end stock taking service to our clients. As a...
-
Bodyshop Team Leader
4 weeks ago
Basingstoke, Hampshire, United Kingdom Auto Skills UK Full timeBodyshop Team Leader RoleWe are seeking a highly skilled and experienced Bodyshop Team Leader to join our team at Auto Skills UK.Key Responsibilities:Lead and motivate the Bodyshop team to deliver exceptional results and meet performance targets.Ensure high-quality workmanship and adherence to industry standards.Requirements:Proven experience as a Panel...
-
Bodyshop Team Leader
4 weeks ago
Basingstoke, Hampshire, United Kingdom Auto Skills UK Full timeBodyshop Team Leader RoleWe are seeking a highly skilled and experienced Bodyshop Team Leader to join our team at Auto Skills UK.Key Responsibilities:Lead and motivate the Bodyshop team to deliver exceptional results and meet performance targets.Ensure high-quality workmanship and adherence to industry standards.Requirements:Proven experience as a Panel...
Complaint Team Leader
2 months ago
We are seeking an experienced Complaint Team Leader to join our team at Diligenta. As a key member of our customer service team, you will be responsible for leading and developing a team of complaint handlers, ensuring that all complaints are handled fairly, promptly, and efficiently.
Key Responsibilities- Lead and develop a team of complaint handlers to ensure adherence to all people management processes.
- Oversee complaint handlers to ensure fair, prompt, and efficient resolution of complaints, acting as the escalation point for complex cases.
- Ensure compliance with Financial Conduct Authority (FCA) complaint handling rules and internal frameworks.
- Proactively manage work schedules and team skills to meet productivity and quality targets.
- Complete timely and comprehensive performance reviews, identifying training and development needs.
- Manage and develop your team to ensure complaints are handled efficiently, meeting customer, business, and personal targets.
- Identify and communicate operational factors impacting service delivery, with resolution proposals.
- Manage resources and time effectively to meet department measures, including SLA and FCA reporting.
- Analyse data and management information to anticipate operational issues and take relevant actions.
- Develop and maintain high-quality relationships with internal and external customers, including clients and the Financial Ombudsman Service (FOS).
- Lead your team through business improvement activities and continuous improvement initiatives.
- Ensure your team understands and contributes to customer and business goals.
- Create awareness within the team of responsibilities for risk management and compliance.
- Handle complaints in compliance with FCA rules and internal frameworks, preventing potential breaches.
- Escalate compensation payments or decisions exceeding authority levels in a timely manner.
- Strong people management, leadership, coaching, and development skills.
- Proven decision-making and problem-solving skills with a focus on customer and client.
- Excellent verbal and written communication skills.
- Strong time management and organizational skills in a target-driven environment.
- Ability to quickly learn and apply product and process knowledge.
- Resilience and ability to work under pressure.
- Detailed understanding and practical experience of people management policies and processes.
- Understanding of the Life and Pensions industry is desirable.
- Knowledge and application of relevant business systems and processes, including workflow.
- Minimum of 3 years' experience in a similar role.
- Proven ability in using Microsoft Word and Excel.
