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Complaint Resolution Specialist

2 months ago

Basingstoke, Hampshire, United Kingdom Diligenta Full time
Trainee Complaint Handler

Embark on a 12-week journey to develop your skills in customer service and complaint handling with Diligenta.

About the Role
  • Deliver exceptional customer service by resolving complaints in a professional and empathetic manner.
  • Ensure timely and effective resolution of customer issues, maintaining high levels of satisfaction.
  • Collaborate with internal teams to address and resolve customer concerns, promoting a seamless customer experience.
  • Maintain accurate records of customer interactions and outcomes, driving continuous improvement.
What We Offer
  • Comprehensive Training: Receive in-depth training to equip you with the skills and knowledge necessary to excel in your role.
  • Career Progression: Benefit from a structured career pathway with clear milestones to monitor your growth and development.
  • Competitive Salary: Start with a competitive salary and enjoy a guaranteed pay increase upon completing our 12-week course.
  • Supportive Environment: Enjoy a comprehensive set of people policies that support the moments that matter in life.
  • Generous Holiday Package: Enjoy 31 days of holiday per year, including bank holidays, and an annual volunteering day.
  • Annual Discretionary Bonus Scheme: Eligibility for an annual discretionary bonus.
  • Contributory Pension Scheme: A contributory company pension scheme where we match your contributions up to 6%.
  • Employee Wellbeing Programs: A company-wide wellbeing programme which includes a mini annual health check, nutritional advice and second medical opinions.
  • Exclusive Employee Discounts: Save money on a variety of goods and services.
About Diligenta

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make.

We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time.

Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We deliver exceptional customer service to customers on behalf of well-known brands.

Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too.

Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.

Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.