Current jobs related to Complaint Team Leader - Basingstoke, Hampshire - DILIGENTA
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Complaint Team Leader
1 month ago
Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Plc Full timeJob Title: Complaint Team LeaderJoin Diligenta, a leading provider of life and pensions administration services, as a Complaint Team Leader. In this role, you will lead a team of complaint handlers, ensuring fair, prompt, and efficient resolution of complaints, while maintaining compliance with FCA rules and internal frameworks.Key Responsibilities:Lead,...
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Complaint Team Leader
1 month ago
Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Plc Full timeJob Title: Complaint Team LeaderJoin Diligenta, a leading provider of life and pensions administration services, as a Complaint Team Leader. In this role, you will lead a team of complaint handlers, ensuring fair, prompt, and efficient resolution of complaints, while maintaining compliance with FCA rules and internal frameworks.Key Responsibilities:Lead,...
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Complaints Team Manager
4 weeks ago
Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Full timeJob Title: Complaints Team LeaderLocation: BasingstokeWorking Model: 37.5 hours, Monday to Friday, with 3 days in-officeJob Type: PermanentBenefits:25 days holidays + 8 bank holidaysDiscretionary annual bonusCompany pension schemeSanderson Recruitment is supporting a leading financial services provider in their search for a dedicated Complaints Team Leader...
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Complaints Team Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Full timeJob Title: Complaints Team LeaderLocation: BasingstokeWorking Model: 37.5 hours, Monday to Friday, with 3 days in-officeJob Type: PermanentBenefits:25 days holidays + 8 bank holidaysDiscretionary annual bonusCompany pension schemeSanderson Recruitment is supporting a leading financial services provider in their search for a dedicated Complaints Team Leader...
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Complaint Team Leader
2 weeks ago
Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Plc Full timeJob Title: Complaint Team LeaderAt Sanderson Recruitment Plc, we are seeking an experienced Complaint Team Leader to join our team. As a key member of our operations team, you will be responsible for leading a team of complaint handlers to ensure fair, prompt, and efficient resolution of complaints.Key Responsibilities:Lead, develop, and motivate your team...
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Complaints Team Manager
1 month ago
Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Full timeComplaints Team LeaderLocation: BasingstokeWorking Model: 37.5 hours, Monday to Friday, In-Office 3 days a weekJob Type: PermanentBenefits:25 days holidays + 8 bank holidaysDiscretionary annual bonusCompany pension schemeSanderson Recruitment is supporting a leading financial services provider in finding a dedicated Complaints Team Leader to join their ranks...
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Complaints Team Manager
1 month ago
Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Full timeComplaints Team LeaderLocation: BasingstokeWorking Model: 37.5 hours, Monday to Friday, In-Office 3 days a weekJob Type: PermanentBenefits:25 days holidays + 8 bank holidaysDiscretionary annual bonusCompany pension schemeSanderson Recruitment is supporting a leading financial services provider in finding a dedicated Complaints Team Leader to join their ranks...
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Complaints Team Manager
4 weeks ago
Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Full timeJob Title: Complaints Team LeaderLocation: BasingstokeJob Type: PermanentBenefits: 25 days holidays + 8 bank holidays, Discretionary annual bonus, Company pension schemeSanderson Recruitment is supporting a leading financial services provider in their search for a dedicated Complaints Team Leader to join their team on a full-time basis.This role is ideal for...
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Complaints Team Manager
4 weeks ago
Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Full timeJob Title: Complaints Team LeaderLocation: BasingstokeJob Type: PermanentBenefits: 25 days holidays + 8 bank holidays, Discretionary annual bonus, Company pension schemeSanderson Recruitment is supporting a leading financial services provider in their search for a dedicated Complaints Team Leader to join their team on a full-time basis.This role is ideal for...
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Complaint Team Lead
3 weeks ago
Basingstoke, Hampshire, United Kingdom Sanderson Full timeJob Title: Complaint Team LeaderWe are seeking an experienced Complaint Team Leader to join our team at Diligenta. As a Complaint Team Leader, you will be responsible for leading a team of complaint handlers, ensuring fair, prompt, and efficient resolution of complaints, and acting as the escalation point for complex cases.Key Responsibilities:Lead, develop,...
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Complaint Team Lead
3 weeks ago
Basingstoke, Hampshire, United Kingdom Sanderson Full timeJob Title: Complaint Team LeaderWe are seeking an experienced Complaint Team Leader to join our team at Diligenta. As a Complaint Team Leader, you will be responsible for leading a team of complaint handlers, ensuring fair, prompt, and efficient resolution of complaints, and acting as the escalation point for complex cases.Key Responsibilities:Lead, develop,...
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Complaints Team Manager
1 month ago
Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Full timeJob Title: Complaints Team LeaderLocation: BasingstokeWorking Model: 37.5 hours per week, Monday to Friday, with 3 days in-officeJob Type: PermanentBenefits:25 days annual leave + 8 bank holidaysDiscretionary annual bonusCompany pension schemeSanderson Recruitment is supporting a leading financial services provider in finding a dedicated Complaints Team...
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Complaints Team Manager
1 month ago
Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Full timeJob Title: Complaints Team LeaderLocation: BasingstokeWorking Model: 37.5 hours per week, Monday to Friday, with 3 days in-officeJob Type: PermanentBenefits:25 days annual leave + 8 bank holidaysDiscretionary annual bonusCompany pension schemeSanderson Recruitment is supporting a leading financial services provider in finding a dedicated Complaints Team...
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Complaints Team Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Full timeJob Title: Complaints Team Leader Location: Basingstoke Working Model: 37.5 hours Monday to Friday, In-Office 3 days a week Job Type: Permanent Benefits: • 25 days holidays + 8 bank holidays • Discretionary annual bonus • Company pension scheme Sanderson Recruitment is supporting a leading financial services provider in their search for a...
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Complaints Team Manager
3 weeks ago
Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Full timeJob Title: Complaints Team Leader Location: Basingstoke Working Model: 37.5 hours Monday to Friday, In-Office 3 days a week Job Type: Permanent Benefits: • 25 days holidays + 8 bank holidays • Discretionary annual bonus • Company pension scheme Sanderson Recruitment is supporting a leading financial services provider in their search for a...
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Complaints Team Manager
7 days ago
Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Careers Full timeJob Title: Complaints Team ManagerLocation: BasingstokeWorking Model: 37.5 hours, Monday to Friday, In-Office 3 days a weekJob Type: PermanentBenefits:25 days holidays + 8 bank holidaysDiscretionary annual bonusCompany pension schemeSanderson Recruitment Careers is supporting a leading financial services provider in their search for a dedicated Complaints...
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Complaints Team Manager
4 days ago
Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Full timeJob Title: Complaints Team ManagerLocation: BasingstokeJob Type: PermanentBenefits: 25 days holidays + 8 bank holidays, Discretionary annual bonus, Company pension schemeSanderson Recruitment is supporting a leading financial services provider in finding a dedicated Complaints Team Manager to join their ranks on a full-time basis.This position is ideal for...
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Complaints Team Manager
13 hours ago
Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Full timeJob Title: Complaints Team ManagerAt Sanderson Recruitment, we are seeking an experienced Complaints Team Manager to join our team. This role is perfect for individuals who are passionate about leading and inspiring their team to deliver high-quality complaint resolutions. As a Complaints Team Manager, you will be responsible for leading, developing, and...
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Complaint Resolution Manager
2 weeks ago
Basingstoke, Hampshire, United Kingdom Sanderson Recruitment Plc Full timeJob Title: Complaint Resolution ManagerWe are seeking a highly skilled Complaint Resolution Manager to join our team at Sanderson Recruitment Plc. As a key member of our customer service team, you will be responsible for leading the complaint handling process, ensuring that all complaints are resolved efficiently and effectively.Key Responsibilities:Lead and...
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Complaints Resolution Specialist
1 month ago
Basingstoke, Hampshire, United Kingdom The Recruitment Co. Full timeComplaints AdvisorWe are seeking a skilled Complaints Advisor to join our team at The Recruitment Co. in Basingstoke. As a Complaints Advisor, you will be responsible for handling customer complaints and providing excellent service to our clients.Key Responsibilities:Handle inbound customer service complaint callsProvide solutions to customer complaints in a...
Complaint Team Leader
2 months ago
We are seeking an experienced Complaint Team Leader to join our team at Diligenta. As a key member of our customer service team, you will be responsible for leading and developing a team of complaint handlers, ensuring that all complaints are handled fairly, promptly, and efficiently.
Key Responsibilities- Lead and develop a team of complaint handlers to ensure adherence to all people management processes.
- Oversee complaint handlers to ensure fair, prompt, and efficient resolution of complaints, acting as the escalation point for complex cases.
- Ensure compliance with Financial Conduct Authority (FCA) complaint handling rules and internal frameworks.
- Proactively manage work schedules and team skills to meet productivity and quality targets.
- Complete timely and comprehensive performance reviews, identifying training and development needs.
- Manage and develop your team to ensure complaints are handled efficiently, meeting customer, business, and personal targets.
- Identify and communicate operational factors impacting service delivery, with resolution proposals.
- Manage resources and time effectively to meet department measures, including SLA and FCA reporting.
- Analyse data and management information to anticipate operational issues and take relevant actions.
- Develop and maintain high-quality relationships with internal and external customers, including clients and the Financial Ombudsman Service (FOS).
- Lead your team through business improvement activities and continuous improvement initiatives.
- Ensure your team understands and contributes to customer and business goals.
- Create awareness within the team of responsibilities for risk management and compliance.
- Handle complaints in compliance with FCA rules and internal frameworks, preventing potential breaches.
- Escalate compensation payments or decisions exceeding authority levels in a timely manner.
- Strong people management, leadership, coaching, and development skills.
- Proven decision-making and problem-solving skills with a focus on customer and client.
- Excellent verbal and written communication skills.
- Strong time management and organizational skills in a target-driven environment.
- Ability to quickly learn and apply product and process knowledge.
- Resilience and ability to work under pressure.
- Detailed understanding and practical experience of people management policies and processes.
- Understanding of the Life and Pensions industry is desirable.
- Knowledge and application of relevant business systems and processes, including workflow.
- Minimum of 3 years' experience in a similar role.
- Proven ability in using Microsoft Word and Excel.
