Sales Team Director

7 days ago

Norwich, Norfolk, United Kingdom Acora Limited Full time
Job Summary

We are seeking a highly skilled and experienced Sales Team Manager to join our team at Acora Limited. As a Sales Team Manager, you will be responsible for leading and managing a team of dedicated Account Managers and Team Leaders to achieve sales targets and deliver exceptional customer service.

Key Responsibilities
  • Lead, manage, and motivate the solutions team to achieve sales targets
  • Identify new business opportunities and develop strategies to acquire new clients
  • Monitor team member individual KPIs and ensure these are achieved
  • Build and maintain strong, long-lasting customer relationships
  • Ensure all department KPIs are achieved
  • Manage case escalations through the wider company, working with Cyber, Apps, and Engineering to ensure an elevated level of customer satisfaction
  • Provide ongoing training and development to the solutions team to enhance their skills and performance
  • Manage daily staffing levels and holidays
  • Contribute to inter-departmental projects that contribute to wider company objectives
  • Attend customer meetings to ensure consistent delivery of solutions, service, and brand
  • Prepare and present sales forecasts, reports, and performance analysis to senior management and at group sales meetings
  • Plan and attend networking events
Role Deliverables
  • Ensure the continued growth of OPEX and CAPEX sales in line or greater than budget
  • Performance of sales gross margin versus target
  • Ensure all solutions department KPI targets are achieved
  • Customer satisfaction and retention
  • Individual and team performance
  • The monitoring and analysis of sales metrics to identify areas for improvement and implementation of corrective actions
  • The completion of performance and career reviews and team member development in line with objectives
  • The success of working with Account Managers to spot and develop opportunities with customers to cross-sell other established services
  • Effectiveness of collaboration with internal teams, as measured by solutions feedback and team performance
  • Identification and implementation of process improvements or efficiency gains in solution design and delivery
Requirements
  • Commercial acumen
  • Leadership skills with the ability to set individual and team objectives
  • Excellent analytical capabilities
  • Project management and delivery
  • Presentation skills contributing facts and data to meetings
  • Enthusiastic and personable
  • Diligent and able to produce high-quality documentation
  • Flexible, dependable with a can-do approach
  • Enthusiasm for technology with prior technical knowledge

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