Quality Management and Compliance Advisor

3 weeks ago

Exeter, Devon, United Kingdom Norse Group Full time

Quality Assurance and Compliance Specialist

Salary: £32,000

At Norse Group, we collaborate with various public and private sector clients to provide a range of Total Facilities Management services across the Southwest.

We are excited to announce a new opportunity for a Quality Assurance and Compliance Specialist to join our growing team in Exeter on a permanent, full-time basis.

In this role, you will work closely with the Process and Procedures Manager to support all facets of quality assurance and compliance, ensuring that our operations align with the Group's policies and standards. Your responsibilities will include:

  • Supporting the management, development, and enhancement of systems throughout Norse Group.
  • Assisting in the creation of policies, procedures, and user manuals for key systems, and providing guidance to both new and existing staff as directed by the Process and Procedures Manager.
  • Developing standardized templates, workflows, reports, and process controls within systems to enhance operational practices and move towards a paperless environment.
  • Aiding in the overall operation and support of systems such as SafetyCulture, PowerBI, Nayax, Three Square, MCR, and TeamViewer.
  • Serving as the primary support contact for inquiries related to systems and platforms.
  • Collaborating with managers to ensure that all records are accurately maintained and updated.
  • Collecting data to assist in the cleansing and creation of documents in partnership with service leads to ensure compliance, service enhancements, and specific sector analysis.
  • Extracting and generating reporting and management information for various business functions. Effectively supporting the Process and Procedures Manager in the planning, directing, and controlling of all Quality Management System (QMS), Integrated Management System (IMS), and Environmental Management System (EMS) documentation in coordination with the SHEQ Team.
  • Engaging with external providers, stakeholders, Norse Group departments, suppliers, operational staff, and clients as necessary.

Ideal Candidate Profile:

  • Proficient in IT systems with advanced expertise in Microsoft Office applications, especially Excel.
  • Familiarity with office systems and procedures.
  • Demonstrated administrative experience in a dynamic work environment.
  • Strong communication, organizational, and administrative skills to effectively serve all stakeholders.
  • Ability to adapt and respond to changing needs and priorities, managing workload and time effectively.

What We Offer:

As part of a national organization, you will benefit from career advancement opportunities through professional training and development, along with:

  • A competitive annual salary of £32,000
  • Company pension and sickness scheme
  • Comprehensive induction program, with additional training available both in-house and professionally
  • Exceptional support from a friendly management team and colleagues
  • Annual leave entitlement, sickness scheme, and pension scheme

Note: An enhanced DBS check will be required for the successful candidate, with costs covered by the employer.

Commitment to Diversity: We are dedicated to employment practices that promote diversity, equality of treatment, and the elimination of unlawful or unfair discrimination.

Application Process: We reserve the right to close this vacancy once we have received a sufficient number of applications. If you have not been contacted within two weeks of the closing date, please assume that your application has not been successful and will not progress to the next stage.

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