Compliance and Quality Assurance Officer

4 weeks ago

Exeter, Devon, United Kingdom Norse Group Full time

Quality Assurance and Compliance Specialist

Salary: £32,000 per annum

Norse Group collaborates with various public and private sector partners to deliver a wide range of Total Facilities Management services across the Southwest region.

We are excited to announce a new opportunity for a Quality Assurance and Compliance Specialist to join our growing team in a permanent, full-time role.

In this position, you will collaborate closely with the Process and Procedures Manager to support all facets of quality assurance and compliance, ensuring adherence to the Group's policies and procedures. Your responsibilities will include:

  • Aiding in the management, development, and enhancement of systems throughout Norse Group.
  • Assisting in the creation of policies, procedures, and user manuals for key systems, and providing support to both new and existing employees as directed by the Process and Procedures Manager.
  • Developing standardized templates, workflows, reports, and process controls within systems to enhance operational practices and move towards a paperless environment.
  • Supporting the general operation and maintenance of systems such as SafetyCulture, PowerBI, Nayax, Three Square, MCR, and TeamViewer.
  • Serving as the primary point of contact for inquiries related to systems and platforms.
  • Consulting with management to ensure all records are accurately maintained and updated.
  • Collecting data to assist in cleansing and creating documents in collaboration with service leads to ensure compliance, service enhancements, and specific sector analysis.
  • Extracting and generating reporting and management information for various functions within the organization. Effectively supporting the Process and Procedures Manager in planning, directing, and controlling all Quality Management System (QMS), Integrated Management System (IMS), and Environmental Management System (EMS) documentation in coordination with the SHEQ Team.
  • Coordinating with external providers, stakeholders, Norse Group departments, suppliers, operational staff, and clients as necessary.

Ideal Candidate Profile:

  • Proficient in IT systems with advanced skills in Microsoft Office applications, especially Excel.
  • Familiarity with office systems and procedures.
  • Demonstrated administrative experience in a dynamic work environment.
  • Strong communication, organizational, and administrative abilities to provide effective service to all stakeholders.
  • Capacity to manage and adapt to changing needs and priorities, effectively handling workload and time management.

Our Offer:

You will be part of a national organization that supports your career development through professional training and advancement opportunities, including:

  • Competitive annual salary of £32,000
  • Company pension and sickness benefits
  • Comprehensive induction program, with additional training available both in-house and through professional development
  • Excellent support from a friendly management team and colleagues
  • Annual leave entitlement, sickness benefits, and pension scheme

Note: An enhanced DBS check will be required for the successful candidate, with costs covered by the employer.

Commitment to Diversity: We are dedicated to employment practices that foster diversity, promote equality of treatment, and eliminate unlawful or unfair discrimination.

Application Process: We reserve the right to close this vacancy once we have received a sufficient number of applications. If you have not been contacted within two weeks of the closing date, please assume that your application has not been successful and will not progress to the next stage.

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