IT Support Specialist
2 days ago
Job Summary:
Premier Group Recruitment is seeking a highly motivated and experienced IT Support Specialist to join our client's Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to clients across various IT platforms.
Key Responsibilities:
- Provide first-line technical support to clients via phone, email, and remote desktop connections.
- Assist with troubleshooting and resolving technical issues related to hardware, software, and network connectivity.
- Collaborate with the second-line support team to resolve complex technical issues.
- Document and track technical issues using our ticketing system.
- Develop and maintain a strong understanding of our client's IT infrastructure and systems.
- Stay up-to-date with the latest IT trends, technologies, and best practices.
Requirements:
- 2+ years of experience in a technical support role.
- Strong knowledge of Microsoft Tech Stack, including 0365.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Basic networking knowledge and experience with hardware troubleshooting.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
How to Apply:
If you are a motivated and experienced IT Support Specialist looking for a new challenge, please submit your application today.
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