IT Support Specialist

3 weeks ago


Hertfordshire, United Kingdom NST Recruitment Limited Full time
Exciting Opportunity - IT Support Specialist

About NST Recruitment Limited:

Join a prominent global IT Managed Services provider that delivers exceptional consulting, technical, and support solutions to a wide array of clients across the globe. With operations in numerous countries and a workforce exceeding 25,000 skilled professionals, the organization has earned accolades for its innovative approach and commitment to excellence in the sector.

About the Position:

As an IT Support Specialist, you will be instrumental in maintaining operational effectiveness across various locations. Your role will encompass delivering first and second line support, addressing customer inquiries, and leveraging Salesforce for streamlined request management.

Core Responsibilities:

  • Provide outstanding customer service across multiple sites.
  • Accurately log, categorize, and prioritize support requests.
  • Deliver professional assistance to customers via phone and email.
  • Develop a comprehensive understanding of data center services and infrastructure.
  • Comply with service level agreements (SLAs) and key performance indicators (KPIs).
  • Monitor and respond to alerts within the Network Operations Center (NOC).

Essential Qualifications:

  • Previous experience in ITIL Service Desk or Help Desk support.
  • Familiarity with components of data center infrastructure.
  • Proficient in Salesforce and incident management processes.
  • Strong organizational and coordination abilities.
  • Capability to collaborate within diverse teams.
  • Possession of a valid driver's license.
  • Willingness to cover shifts as required.
  • Knowledge of data center environments is advantageous.
  • Fluency in German and/or French is preferred.
  • Understanding of Data Center Design is beneficial.


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