Infrastructure Support Specialist
5 days ago
Job Title: Infrastructure Support Specialist
Job Summary:
Henderson Scott is seeking an experienced Infrastructure Support Specialist to join our team. As an Infrastructure Support Specialist, you will be responsible for providing hardware and software configuration support to our clients.
Key Responsibilities:
- Establish and implement an asset and configuration management function using best practices.
- Oversee daily management of hardware and software asset information.
- Ensure accuracy and integrity of the asset database.
- Maintain key asset details, including location, quantities, and identifiers.
- Coordinate with Programme, SSL, and customer personnel to meet asset management needs.
- Manage the hardware bill of materials and coordinate asset procurement.
- Provide monthly performance metrics and reports to support SLAs and demonstrate asset management efficiency.
- Conduct audits to verify accuracy and consistency in equipment management.
- Adhere to Programme and customer constraints, including security and best practices.
Requirements:
- Experience of operating service support function(s) within an enterprise environment.
- IT Hardware and software auditing and management.
- Knowledge of procurement processes.
- Experience working with third-party suppliers.
- Inventory Management knowledge.
Desirable:
- Understanding of IT hardware, software, and systems.
- Experience working within SLA frameworks and monitoring KPIs.
- Knowledge of ITIL Service Management processes.
- Proficient in asset and configuration management tools and techniques.
- Experience managing hardware and software assets in medium to large environments.
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