Welfare Rights Support Specialist for Tenants

3 weeks ago

Livingston, West Lothian, United Kingdom The Action Group Full time
Position Overview

Role: Welfare Rights Support Specialist for Tenants

Department: Advisory Services

Compensation: £28,226 - £29,913 per annum (pro rata: £21,712 - £23,010)

Work Hours: 30 Hours Fixed Term

Work Location: Flexible, with some office attendance required.

We are seeking a dedicated and well-organized Welfare Rights Support Specialist to enhance our accredited advisory service.

The Action Group collaborates with Almond Housing Association to deliver specialized Welfare Benefits Advisory services to its tenants. Responsibilities include:

  • Conducting comprehensive benefit assessments
  • Assisting individuals in submitting benefit applications
  • Educating clients about their entitlements and rights
  • Offering basic debt advisory services
  • Identifying additional support needs and facilitating access to relevant services
  • Supporting clients in contesting decisions, including representation at appeal hearings
  • Coordinating with various partners and external organizations
  • Compiling data and preparing reports for funding bodies

The ideal candidate will possess a friendly demeanor and the ability to convey complex information in a clear and approachable manner.

Commitment to ongoing professional development in welfare rights and benefits is essential, as is alignment with The Action Group's core values.

A valid driving license and access to a vehicle for work purposes would be advantageous.

Why Join Us?

By joining our team, you will:

  • Become part of a supportive and professional environment accredited by The Scottish National Standards for Information and Advice Providers
  • Experience a diverse and inclusive workplace culture
  • Benefit from an organization that prioritizes staff development (Investor in People – Gold Award)
  • Access a 24/7 employee assistance program, including free legal advice and counseling
  • Enjoy a pension plan
  • Receive generous annual leave benefits

Role Responsibilities

The Action Group, in partnership with Almond Housing Association, is committed to delivering expert Welfare Benefits Advisory services to tenants. Key responsibilities include:

· Providing a comprehensive Welfare Rights advisory and representation service to maximize tenant income.

· Educating clients on their entitlements and responsibilities.

· Offering basic debt advisory services and connecting clients with Money Advice services.

· Providing information and training to other professionals, particularly Housing Officers.

The role requires a flexible approach, which may involve occasional evening or weekend work. The Action Group adheres to the Scottish National Standards for Information and Advice Providers, ensuring high-quality service delivery.

  1. Advice, Advocacy, and Representation
  • Deliver information and advice to a diverse clientele, including individuals with disabilities, support needs, and their caregivers.
  • Assess benefit eligibility and provide individual support for claims and appeals.
  • Conduct 'Better Off' calculations to illustrate financial implications of employment.
  • Assist clients with various advisory tasks, from application assistance to detailed casework and representation.
  • Provide solutions for complex cases.
  • Manage your own caseload and maintain accurate case records.
  • Liaise with external agencies on behalf of clients as necessary.
  • Serve as a specialist resource for professionals from various organizations to ensure widespread access to advice.
  • Identify additional issues affecting clients and refer them to appropriate services.
  • Stay informed about legislative changes.
  1. Coaching and Training
  • Mentor clients to enhance their understanding and confidence in navigating benefits.
  • Develop tools and resources to assist clients in managing their benefit responsibilities.
  • Support clients in their interactions with agencies.
  • Create and deliver presentations, workshops, and training sessions on advisory topics to diverse audiences.
  1. Monitoring and Reporting
  • Maintain comprehensive records of client interactions.
  • Monitor and report on project activities.
  • Evaluate outcomes against project targets and adjust services as needed.
  • Identify and report on issues affecting clients.
  • Attend progress meetings with project funders as required.
  1. Promoting the Service
  • Build strong networking and partnership relationships with internal and external stakeholders.
  • Assist in creating written materials, articles, and publicity to raise awareness of benefits.
  • Promote the service through various channels.
  1. Contributing to Quality Service
  • Familiarize yourself with and adhere to all organizational policies and procedures.
  • Participate in necessary training sessions.
  • Contribute to service user consultations and assist in developing service standards and evaluations.
  • Encourage understanding of the complaints process among service users.
  • Maintain a strong commitment to equality and diversity, supporting marginalized groups.
  1. Other Duties

This job description is not exhaustive, and the post holder may be required to undertake additional duties as necessary.

  1. Confidentiality

High standards of confidentiality are essential regarding the roles and responsibilities outlined above.

  1. Supervision

The post holder will meet regularly with their line manager for supervision in accordance with the organization's performance management policy.

About The Action Group

Our History

Founded in 1976, The Action Group began as a grassroots initiative by parents and caregivers advocating for better services for individuals with learning disabilities and support needs. Over the years, we have evolved into a prominent organization dedicated to providing high-quality community care services.

Our Vision

We envision a world where families and individuals with support needs encounter no barriers to their chosen lifestyles and can enrich their opportunities.

Our Mission

We strive to value, listen to, and involve individuals, ensuring that our actions are always in their best interest.

Our Values

We believe in promoting community presence, respect, competency, and choice for all individuals accessing our services.

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