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Customer Account Manager
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Sales and Customer Support Manager
2 months ago
We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Hays Specialist Recruitment Limited. As a key member of our operations team, you will be responsible for managing and coaching a team of customer service representatives, providing exceptional customer service and sales support to our clients.
Key Responsibilities- Team Management: Lead and manage a team of customer service representatives, providing guidance, coaching, and development opportunities to ensure they have the skills and knowledge to deliver exceptional customer service.
- Customer Service: Provide exceptional customer service to our clients, responding to customer inquiries, resolving issues, and escalating complex problems to senior management.
- Sales Support: Provide sales support to our sales team, including data entry, order processing, and other administrative tasks.
- Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and productivity.
- Reporting and Analysis: Analyze customer service metrics and provide regular reports to senior management on customer service performance.
- Experience: 2+ years of experience in a customer service or sales role, with a proven track record of delivering exceptional customer service.
- Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and senior management.
- Education: High school diploma or equivalent required, with a degree in business or a related field preferred.
- Certifications: Customer service certifications, such as Certified Customer Service Representative (CCSR), preferred.
- Competitive Salary: A competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
- Opportunities for Advancement: Opportunities for career advancement and professional growth, including training and development programs.
- Collaborative Work Environment: A collaborative and dynamic work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.
