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Customer Support Coordinator

2 months ago

Livingston, West Lothian, United Kingdom Office Angels Full time
About the Role

We are seeking an experienced customer support professional to join our e-commerce team in Livingston. As a key player in our customer service team, you will be responsible for providing exceptional end-to-end customer care through live chat, email, and telephone throughout all stages of the customer journey.

Key Responsibilities
  • Process and coordinate all orders from the e-commerce and online sales channels
  • Act as the first point of contact for suppliers and customers, resolving any issues that may arise throughout the supply chain
  • Maintain the customer database (Salesforce & Microsoft Dynamics) accurately
  • Liaise with suppliers, customers, and internal teams to ensure the smooth running of daily activities
  • Escalate complaints to the relevant parties if required
Requirements
  • Relevant work experience in a customer support/sales support role
  • Experience of processing orders within defined time-frames
  • Previous administration experience is essential
  • Excellent communication skills
  • Ability to work alone and as part of a close-knit team
  • Experience of working with CRM/ERP systems
  • Strong computer skills (including proficiency in Microsoft Platforms such as Excel)
What We Offer

We offer a competitive salary, a dynamic and inclusive work environment, and opportunities for professional growth and development.