Sales Support Manager

7 days ago


Livingston, West Lothian, United Kingdom Hays Specialist Recruitment Limited Full time

Your new company, Hays Specialist Recruitment Limited, is seeking a highly skilled and experienced professional to join their team as a Customer Services Manager. This is a fantastic opportunity to take on a challenging role and make a real impact in a dynamic and growing manufacturing company.

Your new role will involve managing and coaching a team of 3, providing exceptional customer service and sales administration support. Your key responsibilities will include:

  • Customer Service and Sales Support: Be the first point of contact for various stakeholders, providing timely and effective support to customers at all stages of the order process.
  • Sales Strategy Development: Contribute to the development and implementation of the group sales strategy, instilling a sales-led ethos throughout the office.
  • Customer-Focused Decision Making: Be involved in making customer-focused decisions, communicating them across departments to ensure seamless execution.
  • Team Management: Manage the operation and resources for the sales office, ensuring efficient use of time and resources.
  • Administrative Support: Handle documents, keep records, and organize paperwork relating to orders, and ensure timely communication with sales teams.
  • Technical Support: Ensure software is functioning and working efficiently for the sales team, and maintain office equipment and organize repairs.
  • Health and Safety: Develop your health and safety awareness and support best practice and compliance across the department.

What you'll need to succeed in this role:

  • Experience in a customer service and sales role, with a proven track record of delivering exceptional results.


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