Sales Operations Manager
1 week ago
Your new company, Hays Specialist Recruitment Limited, is seeking a highly skilled professional to join their team as a Customer Services Manager. This is a fantastic opportunity to work with a growing manufacturing company based in the UK.
Your new role will involve managing and coaching a team of 3, providing excellent customer service and sales admin support. Your key responsibilities will include:
- Customer Service and Sales Support: Be the first point of contact for various stakeholders, providing exceptional customer service and support throughout the order process.
- Sales Strategy Development: Assist in the development and implementation of the group sales strategy, instilling a sales-led ethos throughout the office.
- Customer-Focused Decision Making: Be involved in making customer-focused decisions, communicating them across departments.
- Team Management: Manage the operation and resources for the sales office, ensuring the team is equipped to provide excellent customer service.
- Administrative Tasks: Handle documents, keep records, and organise paperwork relating to orders, and ensure software is functioning efficiently for the sales team.
- Health and Safety: Develop your health and safety awareness and support best practice and compliance across the department.
What you'll need to succeed
- Experience in Customer Service and Sales: Have experience in a customer service and sales role, with a proven track record of providing excellent customer service and support.
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