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Retail Operations Manager
2 months ago
Our Mission
We are a leading bubble tea brand, BUBBLE CI, dedicated to delivering exceptional customer experiences and high-quality drinks. Our core values include outstanding customer service, cleanliness, and hygiene. We are seeking a highly motivated and experienced Store Manager to join our team and drive sales growth, while maintaining a positive and productive work environment.
Key Responsibilities
- Customer Service
- Deliver exceptional customer service to ensure high levels of customer satisfaction
- Respond to customer complaints and concerns in a professional manner
- Store Operations
- Manage and oversee shop operations to ensure efficiency and profitability
- Conduct HR duties, including recruiting, hiring, training, and firing responsibilities
- Ensure the team is motivated and working together effectively
- Administration
- Undertake store administration duties, including setting sales quotas and KPIs
- Manage sales and financial reports
- Liaise with various departments, including HR, Operations, and Marketing
- Inventory and Scheduling
- Monitor inventory levels and order new items
- Schedule and manage the rota to ensure adequate manpower
- Quality and Safety
- Ensure quality standards in customer service and health and safety are maintained
- Protect employees and customers by adhering to company regulatory policies and guidelines
- Team Development
- Develop a passionate working environment and help team members grow and improve
- Build and maintain a high-performing team
- Additional Responsibilities
- Manage and create content for social media platforms
- Complete reasonable tasks assigned by the company
Requirements
- Minimum 1-2 years' experience in a managerial or supervisor role in a fast-paced food or beverage industry
- Able to work flexible hours, including evenings, weekends, or holidays
- Legally eligible to work in the UK
- An energetic person with a positive attitude and strong leadership and customer management abilities
- Maintain regular and consistent attendance and punctuality
- Willing to learn new skills and share knowledge with the team