Emergency Call Centre Coordinator

1 day ago


Chelmsford, Essex, United Kingdom Blue Arrow - Romford Full time
Job Description

Blue Arrow - Romford is seeking a skilled Emergency Call Handler to join our team in a dynamic and fast-paced environment. As an Emergency Call Handler, you will be responsible for providing exceptional customer service and handling emergency calls with professionalism and poise.

Key Responsibilities:
  • Respond to emergency calls in a calm and composed manner, prioritizing tasks and managing multiple situations simultaneously.
  • Utilize effective communication skills to gather and record information accurately, while maintaining a high level of empathy and understanding.
  • Work collaboratively as part of a high-performance team, providing support and guidance to colleagues during times of crisis.
  • Manage and support others during emergency situations, demonstrating a strong ability to remain calm under pressure.
  • Participate in shift rotation, working a variety of schedules, including weekends and overtime, as required.
Requirements:
  • Excellent listening and communication skills, with the ability to work effectively in a fast-paced environment.
  • Ability to prioritize and manage multiple tasks simultaneously, while maintaining a high level of accuracy and attention to detail.
  • Strong ability to remain calm and composed under pressure, with a high level of emotional intelligence and empathy.
  • Ability to work collaboratively as part of a team, providing support and guidance to colleagues as needed.
  • Flexibility to work a variety of schedules, including weekends and overtime, as required.
What We Offer:
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including opportunities for overtime and bonuses.
  • A chance to make a real difference in the lives of others, while working in a fast-paced and rewarding environment.


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