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Emergency Response Coordinator

2 months ago

Chelmsford, Essex, United Kingdom Gi Group Full time

Job Title: Emergency Call Handler

Location: Broomfield, Chelmsford (CM1)

Hourly Pay Rate:

  • Weekdays: £11.67
  • Nights: £15.75
  • Saturdays: £15.75
  • Sundays and Bank Holidays: £19.72

Length of the contract: Temporary to Permanent (12-week probation via agency)

Shift Pattern: Monday to Friday, 09:00 to 17:00

About the Role:

Gi Group is seeking to appoint a number of Emergency Call Handlers to our Public Sector client based in Broomfield, Chelmsford. Full and paid training will be provided via a four-week course. The Emergency Call Handler position is a rewarding and challenging role that offers excellent career progression.

Key Responsibilities:

  • Form part of a team of Emergency Call Handlers who will act as the first point of contact for telephone callers on a 24-hour basis and working rotating shifts.
  • To respond to all incoming telephone calls and prioritise emergency calls over non-emergency calls, placing lower priority callers on hold when required to achieve this.
  • Ensure the timely and accurate answering and recording of all requests for emergency resources using the Computer Aided Dispatch and appropriate clinical triage software.
  • Receive and record telephone calls from a range of personnel including hospital staff, other health service professionals and other Emergency Services.
  • Where rotas or staffing levels require it, carry out duties within the "out of hours" control, either call handling or dispatching received calls.
  • Provide advice to callers as directed by clinical triage protocols and procedures.

Requirements:

  • Good keyboard skills with the ability to use Windows-based systems.
  • Excellent listening skills.
  • Effective verbal and written communication skills.
  • Ability to remain calm under pressure.
  • Ability to prioritise and undertake numerous tasks simultaneously.
  • Ability to manage and support others during times of crisis.
  • Empathy and compassion.
  • Ability to handle traumatic, emotional and distressing situations.
  • Ability to record information accurately.
  • Willingness to undertake training and an Enhanced DBS Check.