Emergency Duty Service Coordinator

4 weeks ago


Chelmsford, Essex, United Kingdom Essex County Council Full time

Job Summary

The Emergency Duty Service Coordinator will be responsible for providing administrative support to the Social Care Emergency Duty Service. This includes maintaining accurate records, providing data and statistics to stakeholders, and building collaborative relationships with internal and external partners.

Key Responsibilities

  • Maintain manual and computerised records, ensuring confidentiality and efficient retrieval of information to produce high quality reports, data and a variety of statistical information.
  • Responsible for providing data and statistics to stakeholders and external agencies for the purpose of agreeing services required and received from those agencies and to provide evidence of work carried out by the EDS to secure provision for out of hours services across Essex and Southend.
  • Build collaborative relationships with stakeholders, internal and external partners to enable the smooth transfer of information and effective engagement.
  • Admin duties as required.

Requirements

  • Educated to RQF Level 2 (GCSE) or equivalent by experience.
  • Experience of using IT packages with an extensive knowledge of Excel, Word, Outlook and other IT systems. (Training will be provided for our own database systems).
  • Proven effective communication and interpersonal skills with experience of effectively resolving enquiries and escalating as appropriate.

Why Essex?

Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England's oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career.



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