Hospitality Service Coordinator

2 weeks ago


Chelmsford, Essex, United Kingdom Holroyd Howe Full time
Hospitality Service Coordinator

We are seeking a highly motivated and organized Hospitality Service Coordinator to join our team at Holroyd Howe. As a key member of our hospitality team, you will be responsible for ensuring the delivery of exceptional customer service and the smooth operation of our hospitality services.

Key Responsibilities:

  • Oversee the delivery, collection, and presentation of the hospitality service at the location.
  • Ensure that all time constraints are met each and every time.
  • Ensure that the client receives the highest possible standard of hospitality.

Client Service:

  • Ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
  • Be customer-focused at all times, being visible during service periods, approachable, and quick to exceed expectations in fulfilling customer needs.

People:

  • Cooperate with all team members and undertake duties in the hospitality areas as requested to ensure an efficient and effective service is delivered at all times.
  • Treat your team members at location as you would expect to be treated.

Health & Safety, Food Safety, The Environment:

  • Adhere to the company's Hygiene, Health, and Safety and Environmental policies and procedures at all times.
  • Attend all health and safety training courses as required.

Additional Responsibilities:

  • Attend all location management meetings as required.
  • Take responsibility for contributing towards your own development with the guidance of the Hospitality Manager/General Manager and attend training courses as identified.

Qualifications:

  • Friendly, outgoing personality; a people person.
  • Great work ethic and an even greater smile.
  • Good listening and verbal communication skills.
  • Customer-focused with a passion for offering outstanding service.
  • Perpetuates company philosophy and culture.
  • Works according to the Holroyd Howe core values.

Additional Information:

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

At Holroyd Howe, we are committed to encouraging equality, diversity, and inclusion among our workforce. We aim for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.



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