Ambulance Service Operations Manager

4 weeks ago


Chelmsford, Essex, United Kingdom East of England Ambulance Service Full time

At the East of England Ambulance Service, we are seeking a highly skilled and experienced individual to fill the role of Ambulance Service Operations Manager.

The successful candidate will be responsible for leading a team of clinicians, team leaders, and other support staff within a defined geographical area to provide safe, effective, caring, and responsive services as part of a wider integrated urgent and emergency care system.

The role will involve rostering to ensure coverage at multiple work settings, including response duties to 999 calls and incidents, A&E departments for hospital liaison, ambulance stations to conduct meetings and appraisals, and other settings where operational managerial presence is required.

Main Responsibilities:

  • Support the general day-to-day running of the locality in conjunction with the Local Area Manager and Team Leaders.
  • Focus on staff welfare, operational productivity, and efficiency, and best utilization of available operational resources.

Requirements:

  • HCPC Registered Paramedic or equivalent Nurse/Allied Health Professions registered with a relevant governing body.
  • Managerial qualification or equivalent experience, demonstrable experience of working in a supervisory role, or above.
  • A full UK manual driving licence with C1 category and no more than 3 penalty points.

Desirable Criteria:

  • NARU Operational Commander Course acquired within 12 months.

Skills and Knowledge:

  • Excellent interpersonal, organizational, and influencing skills.
  • Excellent communication skills with the ability to adapt styles and messages to match the situation and audiences.
  • Ability to assess situations and make decisions quickly and confidently.

Experience:

  • Mentoring and clinical supervision experience.
  • Experience of working in highly pressured situations while remaining calm and effective.
  • Experience of managing a team.

Working for Our Organisation:

  • We are a diverse and dynamic organization with a wide range of opportunities for career development.
  • We are committed to providing high-quality patient care and improving health outcomes in the communities we serve.


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