Emergency Response Operator

4 weeks ago


Chelmsford, Essex, United Kingdom Blue Arrow Full time
Position Overview

Blue Arrow is seeking dedicated individuals for the role of Emergency Call Handler. This position is essential in providing support and assistance in critical situations.

Work Schedule

The role requires a commitment to a structured schedule:

  • Monday to Friday
  • 8-hour shifts
  • Shift rotation from 7 AM to 8 PM
  • Opportunities for overtime on weekends
Key Responsibilities

As an Emergency Call Handler, you will:

  • Exhibit excellent listening abilities
  • Demonstrate effective verbal and written communication skills
  • Adapt to a dynamic environment where decisions are made based on varying circumstances
  • Manage multiple tasks simultaneously while prioritizing effectively
  • Maintain composure under pressure
  • Collaborate as part of a high-performance team
  • Accurately take and record information
  • Handle traumatic and emotional situations with sensitivity
  • Support others during crises, particularly during emergency calls
Candidate Profile

The ideal candidate will possess:

  • A calm demeanor in stressful situations
  • The ability to work collaboratively in a team setting
  • Strong organizational skills to manage various responsibilities

If you meet these qualifications and are interested in this opportunity, we encourage you to apply.

Blue Arrow is proud to be a Disability Confident Employer, committed to providing excellent job opportunities for all individuals.



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