Senior Clinical Coordinator

3 weeks ago

Chelmsford, Essex, United Kingdom East of England Ambulance Service Full time

Job Overview

We are thrilled to announce an exceptional opportunity to become a part of the Clinical Assessment Service (CAS) management team within the Emergency Operations Centre (EOC). This pivotal clinical position is tasked with ensuring professional, safe, and effective clinical oversight of service delivery. The successful candidate will lead a team of healthcare professionals across the regional CAS teams, overseeing and managing clinical operations.

Key Responsibilities

The role involves collaborating with colleagues within the EOC to guarantee that patients receive appropriate care and guidance at the point of contact with the Ambulance Service. This will be accomplished through the efficient navigation of incidents for remote clinical evaluations, working in tandem with Dispatch to ensure the optimal use of alternative and specialized responders, and, when necessary, ambulance services.

Adhering to established policies, Emergency Standard Operating Procedures (ESOPs), and guidelines, while utilizing decision-support tools as required, you will focus on managing clinical demand within your designated area. This includes supporting individual patient needs while ensuring a timely and effective response across the geographical region. At times of heightened demand, sound clinical judgment will be essential to prioritize resource allocation and manage risks effectively, ensuring the safety of both patients and staff.

The Clinical Coordinator will provide healthcare guidance supported by clinical assessment software, facilitating clinical validation and appropriate referrals to other professionals to ensure optimal patient outcomes.

About Us

The successful candidate will work collaboratively with EOC colleagues to ensure that patients receive tailored care and advice at the point of contact with the Ambulance Service. This involves timely incident navigation for remote clinical assessments, in partnership with Dispatch, to ensure the effective deployment of alternative and specialized responders, as well as ambulance services when necessary.

Job Requirements

Essential Qualifications:

  • Registered Nurse, Paramedic, or Allied Health Professional
  • Minimum of 3 years post-registration experience
  • Experience in Clinical Triage
  • Proven track record in effective team management

Desired Qualifications:

  • A Bachelor's Degree (or equivalent) in Nursing or Paramedic Science
  • Managerial Qualification at Degree Level or equivalent experience

Skills and Competencies

Essential Skills:

  • 3 years' post-registration experience
  • Proficiency in Clinical Triage
  • Demonstrated leadership capabilities

Desired Skills:

  • Strong verbal and written communication skills

Personal Attributes:

Essential Attributes:

  • Ability to prioritize and manage multiple tasks simultaneously
  • Excellent interpersonal skills, capable of communicating effectively with colleagues at all levels
  • Competence in delegation, decision-making, and working under pressure

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