Receptionist - Northern Hospitality Expert
7 days ago
Job Summary
We are seeking a highly skilled and experienced Receptionist to join our vibrant team at Seaham Hall. As a key member of our front desk team, you will be responsible for providing exceptional customer service and support to our guests, ensuring a 5-star standard of service is delivered at all times.
Key Responsibilities
- Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
- Manage the front desk operations, including check-in, check-out, and room assignments, ensuring accuracy and efficiency.
- Process payments, handle guest complaints, and maintain a high level of customer satisfaction.
- Collaborate with the reservations team to ensure seamless guest experiences and efficient room allocation.
- Contribute to the development and implementation of new initiatives to enhance the guest experience and drive business growth.
Requirements
- Minimum of 1 year of experience in a similar role, preferably in a luxury hotel or resort setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Strong attention to detail and ability to maintain confidentiality when handling sensitive information.
- Proficiency in Microsoft systems and previous experience with a Property Management System (PMS) is desirable.
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Transportation to and from work is required.
Benefits
- Opportunity to work in a dynamic and fun team environment.
- Competitive salary and benefits package, including a share of monthly service charge.
- Development and progression opportunities within a growing and award-winning business.
- Inclusion in charity events and fundraising initiatives.
- Workplace wellness program and access to on-site parking.
- Uniform provided and up to 20% team member discount on gift vouchers and spa experiences.
- Work-based pension scheme subject to criteria.
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