Receptionist - Northern Hospitality Expert

7 days ago


Seaham, Durham, United Kingdom Seaham Hall Full time

Job Summary

We are seeking a highly skilled and experienced Receptionist to join our vibrant team at Seaham Hall. As a key member of our front desk team, you will be responsible for providing exceptional customer service and support to our guests, ensuring a 5-star standard of service is delivered at all times.

Key Responsibilities

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
  • Manage the front desk operations, including check-in, check-out, and room assignments, ensuring accuracy and efficiency.
  • Process payments, handle guest complaints, and maintain a high level of customer satisfaction.
  • Collaborate with the reservations team to ensure seamless guest experiences and efficient room allocation.
  • Contribute to the development and implementation of new initiatives to enhance the guest experience and drive business growth.

Requirements

  • Minimum of 1 year of experience in a similar role, preferably in a luxury hotel or resort setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong attention to detail and ability to maintain confidentiality when handling sensitive information.
  • Proficiency in Microsoft systems and previous experience with a Property Management System (PMS) is desirable.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Transportation to and from work is required.

Benefits

  • Opportunity to work in a dynamic and fun team environment.
  • Competitive salary and benefits package, including a share of monthly service charge.
  • Development and progression opportunities within a growing and award-winning business.
  • Inclusion in charity events and fundraising initiatives.
  • Workplace wellness program and access to on-site parking.
  • Uniform provided and up to 20% team member discount on gift vouchers and spa experiences.
  • Work-based pension scheme subject to criteria.


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