Admin Assistant

**Job summary**

**Main duties of the job**

Admin role:

- Scanning and read coding of patient data onto their medical records.
- Processing of GP2GP transfers
- Reviewing incoming medical records and producing an accurate summary of the patient's medical history using Systm1
- Liaising between patients and the clinical team via telephone and reception duties.
- NHS & Non NHS administration work liaising with the relevant personnel/patients in relation to this work.
- Dealing with GDPR requests to GPs and return of same to the patient in adherence to timescales required.
- Monitoring and dealing with requests from Doctors for patient follow ups with hospitals and other medical professionals etc.
- Booking clinics and nurse appointments, ensuring they are fully booked.
- Recording and actioning of results, immunisations etc.
- Providing admin support for the team to ensure NHS contractual obligations are achieved eg QOF, DES, Liaise etc
- Supporting the reception team as appropriate to cover incoming patient telephone calls
- Any other duties commensurate with the role to support the team

**About us**

Marlborough Surgery is a well-established training practice based in a modern purpose-built building with easy access and free parking - We are a friendly supportive team with 5 GP Partners, 2 Salaried GPs, 5 GP Registrars, 3 advanced clinical practitioners, 3 Practice Nurses, 5 HCA's and a large reception/admin team.

We hold regular full team and clinical meetings and encourage friendly informal coffee get togethers.

We have over 11,000 patients, high QOF achievers and rated Good by CQC.

We are based in the small coastal town of Seaham, located in North East County Durham. We are part of North Easington Primary Care Network and play a lead role in the delivery of the Primary Care Service within the North Easington area.

**Job description**

Hours per week - Part time (28hrs +)/ Full time

Job summary

To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team.

Duties can include but are not limited to supporting the administration and receptionist teams with patient registration, booking appointments, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies.

To support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

**Mission statement**

The aim and objectives of Marlborough Surgery are to provide GP led primary medical services to the registered population of patients which will include all of the regulated activities and referral to specialist services (e.g Hospital) where appropriate.

To ensure or maintain health and where clinically appropriate to provide or refer for treatment to improve health or sustain dignity for our registered population and their children.

**Overview of our Organisation**

Marlborough Surgery is a well-established training practice based in a modern purpose-built building with easy access and free parking - We are a friendly supportive team with 5 GP Partners, 2 Salaried GPs, 5 GP Registrars, 3 advanced clinical practitioners, 3 Practice Nurses, 5 HCA's and a large reception/admin team.

We hold regular full team and clinical meetings and encourage friendly informal coffee get togethers.

We have over 11,000 patients, high QOF achievers and rated Good by CQC.

We are based in the small coastal town of Seaham, located in North East County Durham. We are part of North Easington Primary Care Network and play a lead role in the delivery of the Primary Care Service within the North Easington area.

**Primary responsibilities**

The following are the core responsibilities of the Admin Assistant. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

- Process incoming and outgoing mail
- File and store records as required
- Photocopy documentation as required
- Process changes to patient registration, deduction of record and new patient registration
- Input data into the patients healthcare records as necessary
- Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
- Liaising between patients and the clinical team via telephone and reception duties.
- NHS & Non NHS administration work liaising with the relevant personnel/patients in relation to this work.
- Dealing with GDPR requests to GPs and return of same to the patient in adherence to timescales required.
- Scanning and read coding of patient data onto their medical records.
- Monitoring and dealing with requests from Doctors for patient follow ups with hospitals and other medical professionals etc.
- Booking clinics and nurse appointments, ensuring they are fully booked.
- Recording and a