Receptionist/administrator

RECEPTION DUTIES Ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms Ensure that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner Using Care Navigation to direct patients to the right healthcare professional the first time to ensure patients receive the right support, at the right time to help manage patients needs. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed Advise patients of relevant charges for private services, accept payment and issue receipts for same Respond to all queries and requests for assistance from patients and other visitors In conjunction with the senior receptionist ensure that requests for prescriptions are actioned where possible within one working day Entering requests for home visits onto the relevant GPs home visit ledger on SystmOne including and information regarding the patient and alerting the GP of this. Ensure reception and waiting areas are kept neat and tidy Take part in PCS rota, working on some weekends and public holidays at an enhanced rate. As an active participate of the PCN, there is a willingness and ability to work across the wider PCN as appropriate.

**USE OF APPOINTMENT SYSTEMS**: Ensure total familiarity with appointment system in use including regular and incidental variations Book appointments and reviews ensuring sufficient information is recorded to do this Monitor effectiveness of the system and report any problems or variations required PROCESSING OF MEDICAL RECORDS: Refile records as required, ensuring that strict alphabetical order is adhered to Where necessary ensure correspondence, reports, results, etc. are scanned into the correct record and an entry to be put in the patients computer record using the relevant read code where necessary. Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover Ensure hospital letters, x-rays etc. are scanned into patient records within SystmOne Pull off all printouts for patients medical records being returned PREPARATION OF CONSULTING ROOMS: Ensure that the consulting rooms are prepared in readiness for each consulting session, checking full range of forms and requirements and re-stocking as required.

Ensure that any consumables with an expiry date are in date. Adhering to health and safety protocols. Ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure OPERATION OF TELEPHONE SYSTEM: Receive and make calls as required. Divert calls and take messages as appropriate Ensure that system is operational at the beginning of each day and switched over to night service.

**START AND END OF DAY PROCEDURES**: Open up premises at the start of day, set alarm to day function and make all necessary preparation to receive patients Secure premises at end of day, ensure the building is totally secured, internal lights off and alarm activated when necessary SPECIAL REQUIREMENTS OF THE POST: An understanding, acceptance and adherence to the need for strict confidentiality. An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests. Excellent communication skills