Pool Host

**Role**:Pool Host
**Location**:Seaham Hall, County Durham
**Salary**: £11.00 per hour plus share of service charge (approx. £2k per annum for employees working 40hours a week)
**Hours**:0 - 40 hours (full-time or part-time available), shift pattern will include a variety of shifts between 6.30am and 10pm including weekends & bank holidays.
**Relationships**: Reports to Spa Management
**Our Mission**:‘Create the ultimate in Northern hospitality captivating the most memorable guest experiences. Human Connection, Personal Experience, Brand Evolution and Location pitch us at the top level of personal hospitality’
**Our Motto: ‘**Emotive Hospitality at our Core’

We are looking to grow our team in the spa and are looking for enthusiastic individuals who are positive and pro-active to host the pool area of The Serenity Spa.

You will be responsible for providing an exceptional level of customer care and attention to all guests and delivering a 5* experience to all guests visiting us.

**Our Benefits**
- Full training plan with our product partners Temple Spa & ishga
- Fun and dynamic team environment
- Reward and recognition scheme, including Hospitality Rewards and a share of monthly service charge based on hours worked
- Development and Progression opportunities
- Inclusion in charity events and fundraising
- Workplace wellness programme
- Be part of our Sustainable Team scheme, prioritising people and planet
- Up to 20% team member discount off gift vouchers and spa experiences
- Competitive Salary
- Uniform provided

**The ideal person**
- Must have a natural caring nature and passion to help people
- Attention to detail to ensure the 5-star standard of service is delivered
- Be a team player as well as an individual worker
- To be well presented and represent a high standard of competence at all times
- Must have impeccable time keeping
- Due to location and shifts transport is preferred
- Excellent customer service and communication skills with the team and guests and understand the need for confidentiality

**Responsibilities & Accountabilities**

**Treatments**:

- Ensure maximum levels of poolside cleanliness at all times, with particular focus on the thermal areas, changing rooms and outdoor spaces.
- Proactively approach guests to offer assistance, knowledge and encourage positive guest feedback.
- Assist with opening and or closing of the thermal area.
- Aid and assist in a smooth day to day of the spa operation.
- Provide first aid and poolside assistance as and when required.
- Adhere to company standards and health and safety regulations.
- Flexibility in undertaking other duties as delegated by the Spa Management Team.
- Attend staff meetings, training sessions and promotional events which may require working outside of normal hours.
- Be available to cover other roles within the Spa as and when required.
- Promote positive feedback of guest spa experience.
- Interest in Spa and Wellness, acting as a brand ambassador at all times.

**Training & Development**
- Cross training across spa operations.
- Gain knowledge of food and beverage offerings along with product knowledge.
- First aid training.

**Operations**
- Promote grooming standards, excellent guest relations skills, communication and positive attitude across multitude of departments.
- Excellent knowledge and confidence in dealing with sensitive and challenging situations.
- Eye’s open approach in reporting snagging, repairs and any other concerns.
- Act as a role model at all times, active role in improving department procedures.
- Support FOH during peak periods.
- Support across wider business operation as and when required.
- Keep up to date with spa offerings and industry trends.
- To be involved in external events to the Spa and overall business.
- Adhering to Company Standard Operating Procedure.

**Health & Safety**
- Adhering to Company Standard Operating Procedures and Health and Safety Policy.
- Provide a safe and positive workplace with the wellbeing of team and guests at the forefront
- Adhere to department SOPs in line with standard operating procedure

**Key Competencies**
- Role model within business promoting positivity.
- Full knowledge of guest journey, protocols, products and wider Spa Operation.
- Flexibility to work a variety of shift patterns and high punctuality.
- Minimum of 1 year working experience in a progressive role.
- Excellent time management, flexibility and organisational skills.
- A high standard of personal appearance and presentation is essential at all times, reflecting the brand.

If you're ready for the challenge and have the skills, talent and experience then we want to hear from you today

INDFOH