Head of Service Excellence

3 weeks ago


Chelmsford, Essex, United Kingdom Atkinson HR Consulting Full time £51,590
Position Overview

As the Head of Service Excellence, you will play a pivotal role in leading our Membership Services division. This position is designed for a dynamic and innovative leader who is committed to enhancing the student experience within a progressive organization.

Location

This role offers flexibility in location, with opportunities for travel as needed.

About Us

We are a not-for-profit organization dedicated to serving a diverse and vibrant community. Our team consists of dedicated professionals who collaborate to provide a wide array of services and support to our members.

Key Responsibilities
  • Strategically develop and manage membership activities to align with the evolving needs of our community.
  • Reimagine and diversify our service offerings to enhance engagement and satisfaction among members.
  • Foster strong, influential relationships across all levels of the organization.
  • Support and mentor student leaders, providing guidance while also encouraging constructive challenges.
  • Implement innovative strategies to build trust and enhance collaboration between members and the organization.
Ideal Candidate

The successful candidate will possess:

  • A collaborative and inclusive leadership style, with a strong emphasis on emotional intelligence.
  • A passion for innovation and a commitment to fostering an inclusive environment.
  • Experience in developing and maintaining high service standards and performance metrics.
  • The ability to balance strategic oversight with hands-on involvement in service delivery.
Work Environment

We prioritize a positive work-life balance and provide our team with the necessary support and flexibility to thrive. Our colleagues are encouraged to bring their unique talents and perspectives to the workplace.

Conclusion

If you are enthusiastic about transforming membership services and enhancing the overall experience for our community, we invite you to explore this opportunity further.


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