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ER Case Manager
2 months ago
Company: East of England Ambulance Service
We are committed to attracting and retaining exceptional professionals who share our passion for delivering high-quality patient care. As an ER Case Manager, you will play a vital role in ensuring that our employees receive the support and resources they need to excel in their roles.
Job Overview:
This role involves managing and coordinating the Trust's employee relations casework and team, ensuring timely and effective resolution in line with policies, legislation, and best practices. You will also support the Head of ER in delivering a comprehensive ER service.
- Deputize for the Deputy Head of Employee Relations
Main Responsibilities:
As an ER Case Manager, your key responsibilities will include:
- Handling employee relations cases, providing guidance and support to employees and managers
- Coordinating and implementing ER policies and procedures
- Developing and maintaining effective relationships with employees, managers, and other stakeholders
- Providing training and development opportunities to employees
- Conducting investigations and making recommendations for resolution
Working Environment:
You will work in the HR department, specifically in the Employee Relations team, liaising with colleagues at various levels to gather information. This position is a key role in supporting the Trust's employee relations function.
Requirements:
To be successful in this role, you will need:
- Educated to Masters level or equivalent in a related field
- CIPD qualification
- Experience in advising on complex Employee Relations cases
- Knowledge of employment law
- Strong influencing and communication skills
- Experience in supervising staff
Desirable Criteria:
Experience in the NHS or a similar healthcare organization would be an advantage.
We are committed to fostering a diverse and inclusive work environment, and we welcome applications from candidates with a range of backgrounds and experiences.
