Compensation and Benefits Operations Expert

4 weeks ago

London, Greater London, United Kingdom Civica UK Ltd Full time

At Civica, we develop innovative software solutions that empower public services globally. Our clients range from local councils to national governments, educational institutions, and healthcare providers, with over 5,000 organizations utilizing our technology to enhance services for more than 100 million citizens.

We aspire to be a leading force in GovTech, committed to addressing the needs of citizens and the professionals who serve them daily. With 21 years of sustained growth and success, we are at a crucial juncture in our journey to fulfill this vision.

As a passionate organization dedicated to our mission, we invite individuals who share our commitment to improving public services through technology to join us. At Civica, we support your personal and professional development while making a meaningful impact on communities.

Department & Role Overview:

The Compensation and Benefits Operations Expert will oversee and enhance Civica's compensation and benefits initiatives, ensuring they are competitive, compliant, and aligned with the company's strategic objectives. This position calls for a meticulous and analytical individual with extensive knowledge in compensation and benefits management, exceptional communication abilities, and a strong dedication to improving employee satisfaction.

Key Responsibilities:

  • Benefits Management: Oversee the daily administration of all employee benefits programs.
  • Claims Processing: Facilitate employee claims, coordinating with vendors for various insurance claims.
  • Compensation Programs: Manage and refine recognition and reward initiatives to ensure alignment with company goals and to effectively engage employees.
  • Job Structure Implementation: Spearhead the introduction of job architecture, including mapping and leveling, while educating the organization.
  • Regulatory Compliance: Ensure all compensation and benefits programs adhere to applicable laws and regulations, staying informed on legislative changes.
  • Vendor Collaboration: Work with external benefits providers to manage contracts, resolve issues, and guarantee high-quality service delivery.
  • Employee Engagement: Create and disseminate clear and engaging communications regarding benefits and compensation programs, offering support to employees in understanding their options.
  • Data Management: Maintain precise records of participation and costs related to benefits and compensation programs. Analyze data to identify trends and assess program effectiveness.
  • Process Optimization: Identify and implement enhancements to improve the efficiency and effectiveness of compensation and benefits operations.
  • Annual Review Coordination: Organize and manage the annual benefits review process, including the development of communication materials and conducting informational sessions.
  • Market Analysis: Conduct regular benchmarking studies to ensure Civica's compensation and benefits offerings remain competitive within the industry.

Qualifications:

  • At least 5 years of experience in compensation and benefits management or a related HR function.
  • Demonstrated expertise in managing compensation and benefits programs.
  • Customer-centric with a strong sense of empathy and understanding.
  • Committed to enhancing employee satisfaction through effective compensation and benefits strategies.
  • In-depth knowledge of compensation management and benefits best practices.
  • Exceptional communication and interpersonal skills, capable of conveying complex information clearly.
  • Strong analytical abilities, utilizing data for informed decision-making.
  • Proficient in HR information systems (HRIS) and Microsoft Office Suite.

Employee Benefits:

Life at Civica: We offer a dynamic and flexible work environment, with benefits that position us as a top employer and a desirable workplace.

Community Engagement: Our Civica Foundation encourages employees to participate in initiatives that positively impact the community.

Work-Life Balance: We promote flexible working arrangements, reducing commute times and allowing for more quality time with family and friends.

Professional Development: Our unique learning model supports your growth in an engaging and enjoyable manner.

Wellbeing Initiatives: As a people-first organization, we provide comprehensive health and wellbeing benefits, supported by our Mental Health Champions who work to destigmatize mental health issues.

Generous Leave Policies: Civica offers generous leave benefits to support work-life balance.

Recognition Programs: We acknowledge and reward our colleagues for their contributions through various recognition initiatives.

Tenure Recognition: We celebrate the years of service of our employees.

Inclusive Culture: Civica fosters various employee-led affinity groups to promote inclusivity and support within the organization.

Awards and Accolades:

  • 'Investors in People' – Gold: We prioritize the development of our colleagues to align with their aspirations.
  • Great Place to Work: We are dedicated to providing an exceptional employee experience.
  • Financial Times - Diversity Leader 2023: We are committed to fostering an inclusive and supportive culture.
  • Australian Business Awards – Employer of Choice: Recognized for our commitment to employee satisfaction.
  • Top Rated Employer – Glassdoor: Our average employee tenure is 9 years.
  • Positive Societal Impact: Our solutions contribute to meaningful societal change, supporting various public sector organizations.

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