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Compensation and Benefits Operations Expert

3 months ago

London, Greater London, United Kingdom Civica UK Ltd Full time

At Civica, we develop innovative software solutions that empower public services globally. Our software is utilized by over 5,000 public sector organizations, impacting the lives of more than 100 million citizens.

We aim to be a leading GovTech provider, dedicated to enhancing the services that support citizens and those who serve them. With over two decades of consistent growth, we are at a crucial stage in our mission to achieve this goal.

We are committed to our mission and the communities we serve. If you share our passion for leveraging technology to improve public services and outcomes, Civica is the ideal workplace for you. We focus on helping you realize your potential and grow your career while making a meaningful impact.

Department & Position Overview:

The Compensation and Benefits Operations Expert will oversee and enhance Civica's compensation and benefits initiatives, ensuring they are competitive, compliant, and aligned with the company's strategic objectives. This role demands a meticulous and analytical professional with extensive knowledge in compensation and benefits management, excellent communication abilities, and a dedication to improving employee satisfaction.

Key Responsibilities:

  • Benefits Management: Oversee the daily operations of all employee benefits initiatives.
  • Claims Processing: Manage employee claims, coordinating with vendors for various insurance claims.
  • Compensation Programs: Administer and refine compensation and recognition initiatives to ensure alignment with company goals and to effectively engage employees.
  • Job Structure: Spearhead the implementation of job structures, including mapping and leveling, while educating the organization.
  • Regulatory Compliance: Ensure all compensation and benefits programs adhere to applicable laws and regulations, staying informed about legislative changes.
  • Vendor Relations: Collaborate with external benefits providers to manage contracts, resolve issues, and ensure high-quality service delivery.
  • Employee Engagement: Create and disseminate clear and engaging communications regarding benefits and compensation programs, providing support to employees.
  • Data Management: Maintain accurate records of program participation and costs, analyzing data to identify trends and report insights to management.
  • Process Optimization: Identify and implement enhancements to improve the efficiency and effectiveness of compensation and benefits operations.
  • Annual Review: Coordinate the annual benefits review process, including developing communication materials and conducting informational sessions.
  • Market Analysis: Conduct regular market analysis to ensure Civica's compensation and benefits offerings remain competitive.

Requirements:

  • Minimum of 5 years of experience in compensation and benefits management or a related HR role.
  • Demonstrated experience in managing compensation and benefits programs.
  • Customer-oriented with a strong sense of empathy.
  • Committed to enhancing employee experience through effective compensation and benefits strategies.
  • In-depth knowledge of compensation management and benefits best practices.
  • Exceptional communication and interpersonal skills, capable of simplifying complex information for employees.
  • Strong analytical capabilities to utilize data for informed decision-making.
  • Proficient in HR information systems and Microsoft Office Suite.

Benefits:

Life at Civica: Our work environment is enjoyable and flexible, offering numerous benefits that make us a preferred employer.

Community Engagement: We encourage our employees to participate in initiatives that positively impact the community.

Work-Life Balance: We promote flexible working arrangements that allow for a healthy balance between work and personal life.

Professional Development: Civica offers a unique learning model that supports your professional growth in an engaging and enjoyable manner.

Employee Wellbeing: We prioritize the health and wellbeing of our employees, providing integrated support and resources.

Generous Leave Policy: Our leave benefits allow employees to take necessary time off.

Recognition Programs: We acknowledge and reward our employees for their contributions through various recognition initiatives.

Tenure Recognition: We celebrate the years of service of our employees.

Inclusive Culture: Civica fosters a culture of inclusivity through various employee-led groups.

Awards and Accolades:

  • 'Investors in People' – Gold: We prioritize the development of our colleagues.
  • Great Place to Work: We are dedicated to creating an exceptional employee experience.
  • Financial Times - Diversity Leader 2023: We are committed to maintaining an inclusive culture.
  • Australian Business Awards – Employer of Choice: Recognized for our employee-focused practices.
  • Top Rated Employer – Glassdoor: Our average employee tenure is 9 years.
  • Positive Societal Impact: Our solutions contribute to meaningful societal change.