Front of House Manager

6 days ago

London, Greater London, United Kingdom Search Full time

Job Summary:

We are seeking a highly skilled and experienced Front of House Manager to join our team at Search, a prestigious private membership club in Central London. As a key member of our management team, you will be responsible for the day-to-day operation of the club, ensuring exceptional hospitality and service standards are consistently upheld.

Key Responsibilities:

  • Manage a team of 5 Receptionists and provide training on new systems and procedures.
  • Execute departmental procedures according to company guidelines and policies.
  • Cultivate a work environment aligned with company values and mission.
  • Oversee training and development of team members to enhance their skills and knowledge.
  • Ensure seamless communication within the Front of House team to prioritize excellent service.
  • Drive employee satisfaction and foster a positive work culture.
  • Assess business needs and provide staffing solutions to mitigate risks.
  • Conduct comprehensive departmental inductions and cross-training for new team members.
  • Perform appraisals and facilitate team skill development.
  • Ensure compliance with HR policies and procedures.
  • Maximize room sales and revenue by coordinating with the Reservations Manager.
  • Implement and review departmental policies and procedures.
  • Foster effective interdepartmental communication and collaboration.
  • Address challenges efficiently to maintain smooth operations.
  • Cultivate positive guest relations and relay feedback for service enhancement.
  • Maintain knowledge of local area attractions and events.
  • Support business objectives and attend team meetings.
  • Assume Night Manager duties when necessary.
  • Act as Duty Manager and support Front of House operations.
  • Lead the Front of House team in the absence of the Manager.
  • Self-Management:
    • Adhere to the club rules, grooming standards, and attendance policies.
    • Participate in training and development programs.
    • Deliver exceptional customer service exceeding expectations.
    • Build strong relationships with local organizations.
    • Engage with customers and guests to understand their needs.
    • Enhance guest experience through valuable recommendations and information.
    • Comply with health, safety, and security protocols.
    • Uphold corporate code of conduct and company culture.
    • Perform additional tasks as directed by the line manager.
    • Commit to ongoing training and personal development.
    • Collaborate effectively within a diverse team.

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